Manager, ACO Strategy & Operations

About the role

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

About the role

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

Role Summary

As a Manager, ACO Strategy & Operations you will play a critical role in supporting our Oak Street Health patients, providers and business b y serving as a critical leader in advancing Oak Street Health's value-based care strategy. This role owns the operational, financial, and regulatory success of our ACO model, including ACO REACH, LEAD and MSSP.

You will act as the primary bridge between clinical execution and strategic financial performance, ensuring that our clinical teams have the insights, workflows, and operational support necessary to maximize shared savings. You will approach federal government relationships with the mindset of a "business owner," building and nurturing vital connections with CMS and CMMI leadership teams.

The ideal candidate is a self-directed, data-driven leader who brings innovative ideas and exceptional project management skills to a fast-paced environment.

Key Responsibilities

ACO Operations & Strategy

• Serve as the organizational leader for Oak Street Health's relationships with CMS and CMMI, overseeing contracting, contract implementation, operations, and ongoing management of the partnership.
• Lead Government CMS and CMMI program implementations independently.
• Project manage and own operational issues to resolution, while proactively developing and sharing ideas to improve Oak Street Health workflows.
• Support delegated activities as required, including the identification of business requirements for system implementation and the oversight of vendor-driven activities.

Financial & Quality Performance

• Analyze the financial implications of existing and potential future CMS and CMMI value-based programs, quantifying and communicating organizational risk to senior leadership.
• Proactively and professionally lead value-based contract negotiations, utilizing a strong understanding of key contract terms and their impact on Oak Street's financial and operational performance.
• Develop a deep understanding of operations and workflows across the organization, including financial, data, and clinical quality, and their key intersection points.

Compliance & Reporting

• Ensure strict, continuous compliance with all CMS regulations, program rules, and data submission requirements for MSSP, ACO REACH and/or LEAD.
• Manage the annual quality reporting process, maintaining impeccable documentation and audit readiness across all participating TINs.

Cross-Functional Leadership & Provider Engagement

• Build and nurture strategic relationships with CMS and CMMI leadership teams.
• Collaborate with other internal teams to drive strategic initiatives and resolve outstanding issues.
• Lead conversations proactively and strategically with executives and field leadership regarding value-add activities and initiatives.

Required Qualifications

• Bachelor's degree.
• 5+ years of direct experience working in value-based care, with strong knowledge and past management of REACH and MSSP ACO programs.
• Expertise in CMS and CMMI value-based programs.
• Excellent communication, facilitation, and interpersonal skills with the ability to be personable yet persistent.
• Excellent problem-solving and analytical skills combined with impeccable business judgment.
• Ability to independently pursue and implement solutions to complex problems and manage multiple priorities in a fast-paced environment.
• Mastery of Microsoft Excel, Word, PowerPoint and Google Suite Programs.
• U.S. work authorization.
• Someone who embodies being "Oaky," which includes radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, and being relentlessly determined.

Preferred Qualifications

• Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), or a related field.
• Hands-on experience utilizing population health management platforms and advanced EMR integration.

Oak Street Health Benefits

• A mission-focused career that impacts change and measurably improves health outcomes for Medicare patients.
• Paid vacation, sick time, and investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers, flexible work environments, and opportunities for high levels of responsibility and rapid advancement.

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission. Oak Street Health Benefits:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends:

• Opportunities for high levels of responsibility and rapid advancement
• What does being "Oaky" look like?
• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined
• Anticipated Weekly Hours
• 40
• Time Type
• Full time

Pay Range

The typical pay range for this role is: $66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

• Additional details about available benefits are provided during the application process and on Benefits Moments.
• We anticipate the application window for this opening will close on: 12/25/2026