Manager, Admitting Registration Services

About the role

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Job Summary

Manages the daily operations of a 24/7/365 Emergency, Admitting and Imaging Registration Department which includes the development, implementation and successful outcomes of departmental and organizational goals. This position is responsible for all aspects of daily operations related to providing outstanding service excellence, fiscal administration, and allocation of human resources.

Essential Functions

• Responsible for collaborating with peers, directors, clerical, nursing staff, revenue cycle leadership, information management services to plan, design, implement departmental and organizational priorities, policies, and procedures.
• Understands and works very closely with the Admitting & Registration Services Manager and Patient Placement Registered Nurse to support efficient and appropriate patient placement and bed utilization.
• Prepares for the monthly and routine downtimes ensuring appropriate staffing, education and protocols are followed.
• Proactively identifies problems, solutions and works collaboratively with other key stakeholders to implement process improvements. Anticipates and responds effectively to changes in the environment. Revises strategies and plans in a timely manner.
• Maintains 24-hour accountability for registration needs. Proactively manages the department's staffing plan assuring cost-effective staffing that meet customer needs, patient volume and acuity demands.
• Actively works with the registration staff to improve upfront cash collections efforts in the EDTC. Provides initial and ongoing education and hands on training on copay collections to the registration team. Completes audits and addresses areas of improvement.
• Works directly with Admitting & Registration Services Manager to ensure 24 hour/7 days a week leadership on-call coverage is maintained.
• Monitors, evaluates and communicates quality and productivity standards with each ED Registration staff member on a monthly basis.
• Resolves issues related to systems, patient placement, billing, registration, and scheduling through collaboration with hospital-wide departmental representatives.
• Communicates and provides rationale for process changes to staff and other key customers. Encourages staff participation in problem resolution. Assesses, advises and guides staff in developing their skills and talents. Support and employer staff to use their own judgment in performance of their job responsibilities.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Education

• Bachelor's Degree Preferred

Experience

• 2+ years Knowledge of hospital policies and procedures related to registration and patient accounts, managed care policies and procedures and hospital data systems acquired through three years of experience in patient access, patient accounts, or related area. Required
• 2+ years previous supervisory/management experience. Required
• Previous experience managing shifts in a 24/7/365 environment Preferred

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills to communicate effectively with families, physicians, third party payors, department staff and other hospital management and staff.
• Demonstrated ability to manage, direct and teach while valuing and fostering collaboration.
• Ability to make independent decisions and value diverse opinions and approaches, and incorporate them into decision making process.
• Ability to work in a fast paced environment, demonstrating effective critical thinking and resource management skills.
• Ability to handle difficult situations by using effective problem solving skills.

Certifications/Licenses: