Manager - Air Freight Emergency Solution Desk

Essential Functions

• To build the Emergency Solution desk, together with our nominated Core Broker and manage the internal regional teams assigned to the Emergency Solution team.
• Responsible for market analysis and statistics.
• Awareness of the vertical market in order to work closely on strategic development with Sales and the regions.
• To monitor the Trade performance of each service contract.
• To check profit and loss development for the Emergency Solution in Air Freight Product.
• To travel to the regions / subsidiaries to support in carrier negotiation of local contracts where necessary and approved
• To participate and contribute in meeting the targets set for this new product with: o
• EVP Global Head of Air Freight and VP Global Air Freight Operations o
• VP Air Freight Product in each Region
• To drive, build and grow a profitable business development: o
• Actively engage with existing and potential customers through customer visits / sales calls.
• Pro-actively support the sales organization to achieve or surpass the growth targets.
• Work together with the Sales team on global and regional customer maintenance and implementation.
• Responsible for the achievement of Volume, Profit and Gross Margin contribution in accordance with the JAS-WW target.
• Work closely with partners overseas and Regional Product VP's to define necessary product to achieve the targets budgeted.
• To provide support Globally and cooperate closely with the subsidiaries in products managers regarding market situation and rate level.
• Major Challenges:
• Work in an extremely volatile market. o
• Get a good balance between peak and slack season (volume and rate wise) performance with the carriers.
• To work in accordance to the compliance rules and policy.
• To minimize the risk of having rates without coverage of a Gross Profit scenario by a proper buying rate to cover particular business.

Supervisory Responsibilities

• Conduct performance evaluations for direct and indirect reports within the Emergency Desk Department
• Recommend hiring, firing and promotion.
• Identify and resolve personnel issues.
• Ongoing coaching and mentoring of staff to develop skills to the highest level.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent organizational and problem-solving skills.
• Excellent written, interpersonal, and verbal skills / bi-lingual.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to lead a team and independently.

Education and Experience

• Bachelor's degree in related field or combination of education and experience.
• In depth knowledge in our Operational System Cargo Wise (C1).
• Minimum 5 years successful international freight forwarding sales / operations experience.
• Pharma and Healthcare knowledge and requirements.
• Extensive knowledge of import / export processes and laws.
• IATA certification as freight forwarder is mandatory.

Environment

• 100% performed in climate-controlled internal office environment working under normal office conditions.
• This role supports a 24/7 operational environment and requires on call support.
• Occasional travel will be required (up to 10%) in support of the position's responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employees to frequently work in a fluid, fast paced environment.

Additional

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

• DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)
• Management retains discretion to add or change duties of this position at any time.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.