Manager, Apple Pay Partner Operations

Summary

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined, and now can't imagine living without. If you're excited by the idea of making a real impact, and joining a team where we pride ourselves on being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job!

We're looking for an experienced, hands-on leader to join the Wallet, Payments, and Commerce Partner Operations team. You'll lead a team that gets new markets, features, and partners ready to launch Apple Pay and Tap to Pay on iPhone across the Americas, including Latin America, and then runs operations after launch. You'll bring deep knowledge of digital payments and wallets, a record of developing individual contributors, and practical experience using generative AI and automation to scale partner operations.

About the role

This role sits where partner management, business operations, and execution meet. You'll own operational relationships with payment networks, card issuers, and payment processors across the Americas, making sure partners operate smoothly at scale and meet high performance standards. You'll work closely with Business Development, Product, Engineering, Legal, and international business operations teams to grow Apple Pay adoption and launch Apple Wallet features that customers can't live without. You'll also bring the operations expertise to strategic initiatives.

Responsibilities

• Lead, coach and develop a team of individual contributors who manage launch readiness and partner relationships
• Own operational launch readiness for new markets, partners and features, through launch and the operations that follow
• Build scalable processes, playbooks and documentation for launch readiness and partner operations.
• Ensure partners meet Apple Pay program requirements and contractual obligations
• Serve as the senior operational point of contact for partners across your markets
• Lead operational reviews with partners to align on priorities and performance goals
• Track partner metrics, performance and exceptions, and use the data to find ways to increase feature adoption
• Analyze customer experience and support trends, such as card provisioning and payment issues, to find root causes and drive improvements with partners and internal teams
• Work with Engineering and Product to solve technical problems and improve partner integrations
• Turn partner and customer feedback into better workflows and product recommendations that shape the roadmap
• Act as the operations subject matter expert on strategic projects and initiatives, representing operational requirements, risks and scalability from planning through execution
• Use generative AI and automation to streamline operational workflows across a growing partner portfolio
• Support cross-functional priorities and ad hoc internal and partner requests

Minimum Qualifications

• 8+ years of experience in digital wallets, payments or business operations (for example, with networks, issuers, processors, payment service providers or fintechs)
• 3+ years of people leadership experience, with a record of developing and scaling high-performing operations teams
• Deep knowledge of the payments ecosystem, regulations, and industry standards, including tokenization, card provisioning, and contactless acceptance
• Sound judgment and the ability to make decisions under pressure in fast-moving, sensitive situations
• Strategic thinking combined with tactical execution, strong attention to detail, and comfort with ambiguity
• Some domestic and international travel required
• Bachelor's degree or equivalent work experience

Preferred Qualifications

• Experience with Apple Pay, Tap to Pay on iPhone, or comparable wallet and SoftPOS products, and with Latin American payments markets
• Proven ability to build trusted relationships and influence without direct authority across organizations
• Ability to manage multiple workstreams at once and change direction quickly as business needs shift
• Strong analytical skills, with the ability to turn data into actionable insights
• Ability to clearly explain technical issues to technical and business audiences, including senior leaders and large groups
• Hands-on experience with AI and automation, such as LLM-powered agentic workflows or conversational AI, applied to partner onboarding and business operations initiatives
• Professional proficiency in Spanish and/or Portuguese