Manager, Client Solutions

Job Purpose

The Manager of Client Solutions is responsible for managing key client accounts within our kitting/co-packing operations, ensuring high levels of customer satisfaction, optimizing processes and driving overall account growth. This role will also lead a dynamic team focused on delivering exceptional service ensuring our clients receive highest level of support and product quality.

Job Responsibilities

Client Relationship Management

• Serve as the primary point of contact for key clients, understanding their needs and ensuring satisfaction with our kitting/co-packing services.
• Build and maintain strong relationships with clients, addressing concerns and identifying opportunities for upselling and cross-selling.
• Conduct regular meetings to review account performance and identify areas for improvement.
• Collaborate with clients to understand their needs and propose tailored kitting/co-packing solutions.

Project Oversight

• Oversee projects from initiation to completion, ensuring timelines and quality standards are met.
• Coordinate with cross-functional teams, including production, logistics, and quality assurance, to ensure seamless execution of projects.

Team Leadership

• Manage, mentor and guide junior account managers and support staff providing guidance and support to enhance their performance and professional development.
• Foster a collaborative and motivated team environment that encourages innovation and accountability and ensure successful project outcomes.
• Performance Analysis and Process Improvement:Monitor and analyze team performance metrics, implementing strategies to improve efficiency and client satisfaction and prepare regular reports on account status, project progress, and team performance.
• Work collaboratively to implement best practices and standard operating procedures for account management.

Additional Responsibilities & Qualifications

• 5+ years of experience in account management, preferably in a kitting/co-packing environment to include hands on experience in co-packing facility.
• Proven experience leading and developing teams.
• Strong understanding of kitting processes.
• Analyze industry information and competitive landscape to identify trends and determine appropriate marketing strategy for domestic and international campaigns.
• Excellent listening, negotiation, presentation and attention to detail skills.
• 25% travel required.

Work Experience

• 1-3 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.
• 5-10 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experienced in providing leadership to others regarding work related systems, processes, and challenges.
• Experience of interpreting strategy and policy in order to set and deliver objectives.
• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.