Manager, Coding Services

About the role

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Position Overview

Are you an experienced healthcare coding leader who enjoys developing teams, building strong client relationships, and driving operational excellence? Savista is seeking a Coding Services Manager to lead coding teams and oversee day-to-day service delivery for an assigned portfolio of clients.

In this role, you will serve as a key connection between coding colleagues, clients, and operational leadership. You will be responsible for developing and supporting remote coding teams, monitoring operational and financial performance, maintaining strong client partnerships, and ensuring service level expectations are consistently met.

The ideal candidate brings a strong understanding of facility coding operations, a passion for colleague development, and the ability to balance client satisfaction with operational and financial performance.

What You'll Do

Team Leadership & Colleague Development

• Lead and support coding colleagues, including scheduling, workload management, and ongoing performance monitoring.
• Provide coaching, feedback, and counseling to support colleague development and performance improvement.
• Conduct performance evaluations and manage disciplinary processes in partnership with Human Resources.
• Foster a collaborative, accountable, and high-performing remote team environment.

Client Relationship & Account Management

• Manage day-to-day relationships for an assigned portfolio of clients, serving as a primary point of contact for operational matters.
• Build strong client partnerships by proactively addressing concerns, communicating performance results, and supporting client satisfaction and retention.
• Monitor client financial performance and labor costs to ensure alignment with contractual requirements and expectations.
• Coordinate onboarding and training for new coding colleagues assigned to client accounts.
• Facilitate timely technical setup and coordination between clients and coding colleagues.

Quality & Operational Performance

• Partner with Quality Assurance (QA) to monitor coding quality and communicate results, trends, and opportunities for improvement to clients and colleagues.
• Work closely with the Senior Director of Coding Operations to ensure client Service Level Agreements (SLAs) are achieved and consistently monitored.
• Prepare and present client performance reviews, operational updates, and improvement plans to leadership at established intervals.
• Identify opportunities to improve productivity, quality, operational efficiency, and overall service delivery.

Required Qualifications

• 3-5 years of experience in client relationship management and colleague/team management.
• Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or other valid coding credentials through AAPC or AHIMA.
• Working knowledge of coding guidelines and principles across:
• Inpatient (IP)
• Outpatient (OP) Facility
• Ambulatory Surgery
• Emergency Department
• Professional Fee (ProFee) Billing
• Working knowledge of prospective payment systems, revenue cycle operations, and Discharged Not Final Billed (DNFB) management.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong communication and interpersonal skills, with the ability to effectively lead remote teams and manage client relationships.
• Ability to travel occasionally for business meetings.