Manager, Communications & Storytelling

About the role

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As Manager, Communications & Storytelling for FICO's Software business, you'll help shape the story of the technology that many of the world's largest institutions trust to make faster, smarter decisions. This role is ideal for a B2B communicator who can translate complex technology into clear, compelling stories that build credibility with reporters, analysts, customers, and executives.

Working closely with senior communications leaders and cross-functional partners, you'll help shape and amplify FICO's platform narrative, build executive thought leadership across earned and owned channels, and develop proactive storytelling around FICO's hero solutions, customer and partner announcements, and the technology trends reshaping financial services.

We're looking for someone with strong collaboration skills, media instincts, problem solving skills, curiosity about technology, and the confidence to work in a fast-paced environment.

What You'll Contribute

• Help develop and execute integrated communications strategies that increase awareness, understanding, and credibility for FICO's software business and the evolution of our platform story.
• Bring creative ideas and a sharp business lens to proactive storytelling, including timely angles and newsjacking that put FICO at the center of the industry conversation.
• Build and maintain relationships with technology, financial services, trade, and business reporters; proactively pitch stories and manage inbound and urgent media inquiries. Bonus for existing relationships.
• Write and develop high-quality communications materials, including press releases, media pitches, Q&As, talking points, executive briefing documents, blog posts, awards submissions, and executive bylines.
• Drive executive thought leadership from intake calls and pitch development through speaker prep, social content, and on-site support at events and conferences.
• Prepare spokespeople for interviews, speakerships, briefings, and media engagements, helping ensure clarity, confidence, and message consistency.
• Partner with product, analytics, legal, marketing, and regional teams to ensure communications are accurate, timely, and aligned with business priorities.
• Monitor media coverage, technology market trends, and industry conversations to identify proactive storytelling opportunities and flag emerging issues or risks.
• Track and analyze earned media performance, translating results into useful insights and recommendations for the communications team and internal stakeholders.
• Manage PR agency projects and other assigned workstreams from planning through execution, keeping stakeholders informed and deliverables on track.
• As opportunities arise, contribute to stories that connect FICO's software and technology to its broader community impact work, such as B2B research and education on fraud and scams.

What We're Seeking

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field, or equivalent work experience.
• 3-6 years of experience in media relations, public relations, or communications, with meaningful experience in B2B technology communications and/or financial services.
• B2B technology, software, AI, fraud, financial services, retail banking industry experience preferred.
• Proven ability to simplify complex technology topics and craft clear, compelling messages for business, trade, and mainstream media audiences.
• Well versed in the evolving media landscape, with a working knowledge of how to engage reporters across technology, financial, and business outlets and tailor stories to specific audiences and platforms.
• Experience developing press materials, pitching compelling angles, and staffing interviews.
• Demonstrated ability to manage communications projects and move work from concept through execution, balancing multiple drafts, deadlines, and stakeholders in parallel.
• Executive presence and the confidence to engage senior leaders, recommend communications approaches, and influence decisions.
• Highly collaborative and adaptable, with a hands-on mindset and a readiness to support the broader team across workstreams and regions.
• Experience using PR tools such as MuckRack for media monitoring, outreach, and reporting.
• Proactive, curious, and comfortable taking ownership, asking smart questions, and looking for ways to improve the work.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $81,900 to $128,700 with this range reflecting differences in candidate knowledge, skills and experience.
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• Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

Fico makes a real difference in the way businesses operate worldwide

• Credit Scoring - FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems.
• Lending - 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.