Manager, Community Relations

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

About the role

The Office/Community Relations Manager is a hands-on, highly organized leader responsible for launching and operating our new office while overseeing HR administrative processes, vendor management, and community engagement. This role serves as a central point of coordination across internal teams, applicants, community partners, and vendors to ensure the pre-opening timeline stays on track and all operations run smoothly, efficiently, and in compliance with company standards.

The Office/ Community Relations Manager also leads the day-to-day operations of the Vendor and Career Center in Corona, NY, acting as the primary contact for job seekers and suppliers engaging with Hard Rock Hotel & Casino Metropolitan Park. Through strong relationship building and operational oversight, the role ensures a professional, welcoming, and high-quality experience for all visitors and partners.

Essential Functions

• Maintain expert knowledge of HR policies, employment regulations, and labor laws to ensure full compliance.
• Serve as a primary resource for applicants by providing guidance on employment opportunities.
• Respond to HR and vendor inquiries, manage communications, and coordinate scheduling for interviews, appointments, and services at the Vendor & Career Center.
• Partner with the Community Engagement Team to strengthen local relationships, expand outreach, and advance workforce development initiatives.
• Deliver the Hard Rock Workforce Readiness Program to help prepare local talent for opportunities with Hard Rock Hotel & Casino Metropolitan Park.
• Represent Hard Rock at community events, job fairs, and vendor outreach activities to promote employment and partnership opportunities.
• Maintain a visible presence across office, HR, and community-facing functions to support staff, resolve issues, and ensure smooth daily operations.
• Assist in planning and executing career fairs, vendor fairs, and Hard Rock-sponsored events that support recruitment and supplier engagement.
• Act as a liaison between the local operation and corporate HR, Community Engagement, Procurement, Security, IT, Communications, and Legal teams to ensure alignment with organizational standards and strategic priorities.
• Coordinate with Corporate Procurement team to ensure vendor processes, documentation, and compliance meet Hard Rock requirements.
• Collaborate with Corporate HR to align recruiting activities, onboarding timelines, and workforce readiness efforts with property hiring strategies.

Ability to

• Prioritize operational needs while managing multiple tasks, shifting deadlines, and competing demands.
• Coordinate office and facility operations, including supplies, vendor support, and overall logistics.
• Work a flexible schedule to include weekends, varying shifts, extended hours, or event support as needed.
• Perform effectively in a fast-paced, high-volume, and constantly evolving environment.
• Interact professionally with business partners, team members, vendors, applicants, and community stakeholders.
• Demonstrate proficiency in Microsoft Office and the Microsoft 365 Suite, including Teams, SharePoint, and Outlook.
• Utilize internal systems, including Workday, to manage employee data, workflows, and procurement.
• Apply strong organizational and time-management skills with exceptional attention to detail.
• Communicate clearly and professionally, demonstrating strong listening, speaking, reading, and writing skills.
• Deliver information effectively in both one-on-one and group settings.
• Communicate fluently in English; additional languages are a plus.

Strategic Leadership

• Establish goals and priorities aligned with organizational objectives.
• Develop and implement plans to achieve business results.
• Identify opportunities for improvement and recommend operational enhancements.
• Support organizational growth initiatives and change management efforts.

Team Leadership & Development

• Conduct regular one-on-one meetings and performance discussions.
• Support employee growth, succession planning, and career development.
• Foster teamwork, collaboration, and accountability

Education and /Or Experience Requirements

• Bachelor's degree required in Human Resources, Business Administration, Hospitality Management, Public Administration, Communications, or a related field.
• Relevant HR certifications preferred (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP).
• 5-7 years of progressively responsible experience in office management, HR coordination/operations, community engagement, vendor management, or similar administrative leadership roles.

Pay Range

$100,000 - $146,300/Salary