Manager, Continuous Improvement (Mon - Fri)

Position Summary

The Operational Excellence leader is responsible for supervising a team of seven employees who support operational excellence, training, onboarding, quality, compliance, and process improvement initiatives. In this role, you will drive continuous improvement and process consistency by leading internal quality audits, establishing and improving standard operating processes, and supporting best practices that enhance customer satisfaction and maintain compliance with regulatory requirements and company objectives.

A key focus of the role will be leading and continuously improving the onboarding and training program for new hires while implementing ongoing development and process improvement initiatives for the existing team. You will also oversee trainers who support both new-hire onboarding and continuous training efforts.

Additional responsibilities include ensuring all applicable state licenses remain accurate and current and that the facility is prepared at all times for regulatory and compliance audits.

Team Leadership: Leads a team of 7.

Work Schedule

• This position follows an early-morning schedule, primarily Monday through Friday, beginning at 4:00 a.m. and generally ending by 2:00 p.m., with some days concluding earlier based on business needs.
• Weekend work is not common; however, occasional weekend availability may be required based on business needs.

Compensation

• Base Salary: $110,000 annually
• Annual Manager Incentive Plan: Target incentive of 15% of annual base salary
• Long-Term Incentive: Eligible to participate in the company's Long-Term Incentive program

Key Responsibilities

Management Scope

• Enhance customer satisfaction through investigation of concerns to determine root cause and communicate findings, corrective actions, and preventative actions through Operational Excellence Reports and Corrective Action Reports.
• Conduct presentations of factual information related to department goals and schedules, including Temperature Monitoring, CIP Documentation, and Operational Excellence program rollouts.
• Provide support for maintaining compliance with government requirements, including FDA and OSHA, as well as McKesson safety, security, and regulatory assessments.

Management Impact

• Decisions will impact the direct workgroup, and failure to achieve objectives may affect the medium-term goals and deadlines of the department.
• For Infusion/Medical businesses, decisions or erroneous actions can moderately or significantly affect a patient's well-being or minimally affect the well-being of multiple patients.

Job Complexity

• Decisions and problem-solving are generally guided by policies, procedures, and business plans. The leader receives general guidance and oversight from their manager in the form of work objectives but typically leads independently.
• Interacts daily with direct reports and/or functional peer groups.
• Interaction normally involves the exchange or presentation of factual information.
• Communicates departmental goals to the workgroup.
• Within the Sales function, supports employees with customer relations issues and key negotiations.

Minimum Requirements

• 9+ years of professional experience
• 1+ years of supervisory and/or management experience

Preferred Critical Skills

• People Leadership & Team Development: Demonstrated experience directly leading, coaching, and developing employees in an operational environment.
• Continuous Improvement / Operational Excellence: Hands-on experience identifying process gaps, implementing improvements, and driving consistency through standardized processes.
• Training & Onboarding Leadership: Experience developing, leading, or improving employee onboarding and ongoing training programs.
• Quality, Regulatory & Compliance: Experience supporting internal audits, regulatory requirements, corrective actions, and maintaining audit readiness.
• Root Cause Analysis & Corrective Action: Demonstrated ability to investigate operational or customer concerns, identify root causes, and implement sustainable corrective and preventive actions.

Additional Knowledge & Preferred Skills

• Business analytics and change implementation experience
• Excellent verbal and written communication skills
• Lean or Six Sigma certification

Pay and benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position $89,800 - $149,600

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.