Manager, Control Tower

About the role

• Job Req Number: 124844
• Arbeitszeitmodel: Vollzeit
• Division: DEU - DSV Air & Sea Germany GmbH (Air & Sea)
• Stadt: Dresden
• As
• Manager, Control Tower (m/w/d)

, you will take overall responsibility for the leadership and operational management of a 24/7/365 Control Tower team. You will ensure efficient processes, strong customer relationship, financial performance, and continuous improvement across the operation and international DSV network.

Financial Benefits

Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments

Health and Mobility

• Supplementary health insurance (depending on division), screen work glasses, group accident insurance
• Onboarding: Extensive onboarding with an individual training plan

Team

A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere

Variety

A diverse range of tasks with significant decision-making freedom at a global player

Flexibility

A modern workplace including a transparent flexitime policy and the option to work remotely

Development

• Regular training and development programs, e‑learning offerings, and initiatives such as
• Next@DSV to keep your skills up to date. Tailored development programs are also possible.

• Benefits may vary depending on location or division.

Your Responsibilities

• Lead and develop the 24/7/365 Control Tower team, including recruiting, performance management, job description development, and workforce planning
• Manage customer billing, invoicing, financial closing activities, and cost center reporting
• Drive process compliance, manage escalations and root-cause analyses, and implement continuous improvements across the Control Tower and international network
• Support the implementation and onboarding of new countries and stations and travel internationally for project and site visits when required
• Act as a key customer contact, participate in weekly calls, lead Quarterly Business Reviews (QBRs), and build strong long-term customer relationship
• Conduct annual performance reviews for Senior Team Leads and support the team in achieving operational and business objectives
• Drive IT-related process improvements and identify opportunities to optimize systems and workflows
• Act as the secondary escalation point for customer and the second-level escalation contact for the team on a 24/7 basis

Your Profile

• Experience in a leadership or management role, ideally in logistics, supply chain, Control Tower, or customer operations
• Strong understanding of operational and financial processes and the ability to see the bigger business picture
• Excellent written and spoken English skills; confident working in an international environment
• Strong Microsoft Office skills, particularly in Excel and PowerPoint
• Excellent communication, organizational, and stakeholder management skills with a strong customer focus
• Solution-oriented, proactive, and committed, with the ability to work effectively under pressure
• Willingness to work early or late shifts depending on operational requirements and participate in regular night and weekend on-call duties

Interested?

We look forward to receiving your application!

• Your contact person
• Tessa Trinh
• Talent Acquisition Partner DACH

• Please apply with your complete application documents. To do so, create a profile, save it, and then click
• "Apply" once again at the end of the process.Please note that applications submitted via email cannot be considered. To apply, please use only our online application form via the
• "Apply Now" button. We also kindly ask external recruitment agencies to refrain from submitting unsolicited candidate profiles or proactive placement offers.

DSV – Globaler Transport und Logistik

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