Manager, Data Analytics
- Pay
- $80,000 – $155,000 per year
- Location
- Bentonville, AR · On-site
- Job type
- Full-time
- Level
- Senior
- Education
- Bachelor's degree
- Listed
- 13 days ago
Skills & highlights for this role
- SQL
- Python or R
- Tableau, Power BI, or Looker
- Root cause analysis
- Statistical analysis
- Executive communication
- Data management and data quality
Also useful
- Master's degree
- Contact center operations experience
- Data governance experience
Position Summary
As a Manager, Data Analytics, you will serve as a strategic analytics partner to Customer Engagement Services (CES), helping leaders make data-driven decisions that improve customer and associate experiences. In this role, you will transform complex Contact Center Operations data into actionable insights, uncover opportunities through root cause analysis, and influence business, product, and operational strategies that drive measurable business impact across Walmart's customer support ecosystem.
What you'll do
- Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
- Conduct exploratory analyses, root cause investigations, and performance deep dives to uncover opportunities that improve customer experience and operational excellence.
- Develop executive-ready dashboards, visualizations, and compelling data stories that communicate business performance, trends, risks, and recommendations.
- Ensure high-quality, trusted data by identifying appropriate data sources, validating data quality, and supporting data governance initiatives.
- Collaborate cross-functionally with Operations, Product, Technology, and other stakeholders to prioritize initiatives and measure business impact.
What You'll Bring
- Bachelor's degree in Business Analytics, Computer Science, Statistics, or a related field (Master's degree preferred), with experience in data analytics.
- Proficiency in SQL and analytical programming languages such as Python or R, along with experience using visualization tools such as Tableau, Power BI, or Looker.
- Strong analytical and problem-solving skills with experience performing root cause analysis, statistical analysis, and translating data into actionable business recommendations.
- Experience communicating complex analytical findings to senior business leaders through clear storytelling and executive-ready presentations.
- Understanding of data management, data quality, and governance principles, with the ability to work effectively across cross-functional teams.
Additional information
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Your Career Journey at Walmart
At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters:
We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. All job opportunities and applications are hosted on our official careers site: There is no cost or payment required to apply or be considered for a position.
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart!
Pay and benefits
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include
- Stock
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
Bachelor’s degree in Mathematics, Engineering, Economics, Computer Science, or related field and 2 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area OR 4 years’ experience conducting mathematical or statistical research, analysis and modeling intelligence, corporate security, or related area.
Preferred Qualifications
- Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
- Business analysis and reporting, Microsoft Office, Statistical modeling software
Primary Location
805 Respect, Bentonville, AR 72716, United States of America
About the Operations Analytics Team
The Operations Analytics team, within the Customer Engagement Services (CES) Insights & Analytics organization, partners with Operations, Product, Technology, and Business leaders to improve the performance of Walmart's Contact Center Operations and customer support ecosystem. We deliver executive-ready insights, lead operational performance reviews, investigate emerging trends, and identify opportunities that improve customer experience, operational efficiency, and associate performance. This role plays a key part in shaping business priorities through data-driven decision making.
Equal opportunity and legal notices
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
From Walmart's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Manager, Data Analytics role at Walmart?
The Manager, Data Analytics posting at Walmart states compensation of $80,000 – $155,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Walmart's official career site.
Where is the Manager, Data Analytics job at Walmart located?
This Manager, Data Analytics position at Walmart is located in Bentonville, AR (On-site). Always check Walmart's application page for specific state eligibility or relocation policies.
What qualifications are required for Manager, Data Analytics at Walmart?
For the Manager, Data Analytics role, Walmart highlights a bachelor's degree; experience with SQL, Python or R, Tableau, Power BI, or Looker, Root cause analysis, Statistical analysis, Executive communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Manager, Data Analytics position at Walmart?
This listing links directly to Walmart's Workday application page. You can apply directly on Walmart's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.