Manager, Data Quality

How This Role Makes a Difference

The Manager, Data Quality leads a centralized team of Data Coordinators responsible for accurate, timely, and complete clinical research data across the Care Access site network. The role turns study, sponsor, and organizational requirements into clear operating practices that protect data integrity and reduce administrative burden for site teams.

The Manager guides the team, plans workload, monitors quality, and partners across functions to identify discrepancies early, resolve issues quickly, and keep data reliable for research decisions.

How You'll Make An Impact

• People Leadership and Team Development: Lead and support Data Coordinators by setting clear expectations, assigning work, coaching performance, and building team capability through training, feedback, and knowledge sharing.
• Operational Oversight and Capacity Management: Set daily and weekly priorities across assigned studies and sites, balancing team capacity with participant visits, sponsor timelines, monitoring activity, and database milestones. Identify risks early and adjust plans to maintain service levels.
• Data Quality and Compliance Governance: Maintain quality control practices for source review, EDC/CRF transcription, reconciliation, and documentation. Review performance trends and confirm activities align with protocol, GCP, sponsor requirements, and Care Access procedures.
• Query and Issue Escalation Management: Track open, aging, and high-risk queries; remove barriers to resolution; and coordinate escalations with site teams, investigators, sponsors, CROs, and internal quality and operational compliance partners. Ensure decisions and follow-up actions are documented in approved systems.
• Process Improvement and Reporting: Define and monitor site-level metrics for quality, timeliness, workload, and recurring issues. Standardize best practices, improve workflows, and communicate performance trends and risks to leadership.
• Cross-Functional Partnership: Work with Clinical Operations, Operational Compliance, site leadership, and study teams to align data coordination activities with study requirements and network priorities. Join sponsor, monitoring, and internal operational meetings as needed.
• Other Responsibilities:
• Support the rollout of new studies, tools, reports, and process changes.
• Contribute to audit and inspection readiness by reviewing follow-up items, trends, and quality issues.
• Take on other duties and special projects that align with the role.

The Expertise Required

• Strong understanding of clinical research data workflows, including source documentation, EDC/CRF entry, query management, reconciliation, and documentation practices.
• Ability to lead and develop a remote team, set accountability, and manage competing priorities.
• Working knowledge of GCP, protocol compliance, sponsor expectations, and quality management principles.
• Ability to analyze data, identify trends and risks, and lead practical process improvements.
• Clear written and verbal communication skills, with the ability to work effectively with site teams, investigators, sponsors, CROs, and internal stakeholders.
• Proficiency with Microsoft Office and clinical research systems, including EDC platforms and quality management systems.

Certifications/Licenses, Education, and Experience

• Minimum Education:
• High school diploma or GED required; bachelor's degree in life sciences, healthcare, clinical research, or a related field preferred.
• Minimum Experience:
• Five or more years of experience in clinical research, clinical data management, site coordination, or a related area required, including at least two years leading, coaching, or coordinating the work of others.
• Experience supporting multi-site clinical research operations and sponsor-facing data activities preferred.
• Experience reviewing, entering, reconciling, or maintaining structured data in electronic systems, spreadsheets, trackers, or databases.
• Experience working with confidential or regulated information, with a focus on accuracy, documentation quality, and appropriate information handling.
• Familiarity with electronic data capture systems, case report forms, clinical source documentation, and query resolution preferred.

How We Work Together

• Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
• Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
• Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

Pay and benefits

The expected pay range for this role is $75,000 - $95,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures

• Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
• Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
• Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
• Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29-38 of Title 28 of the Rhode Island General Laws.

Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

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Diversity & Inclusion

• We work with and serve people from diverse cultures and communities around the world.
• We are stronger and better when we build a team representing the communities we support.
• We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

Care Access is unable to sponsor work visas at this time.