Manager, Field Operations

About the role

Welcome! As Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace our customers' systems and equipment. Our ideal candidate will hold New Jersey Plumbing and HVAC Master licenses. This role will oversee daily operations, help coordinate service and scheduling activities, and ensure top-tier service to our customers. This role will report to the General Manager.

Location Address: 178 US-206, Hillsborough Township, NJ 08844 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position) Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 29 paid days off after your 2nd year of employment Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family!

Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities

The Operations Manager directs daily operations of the HVAC and Plumbing departments by successfully performing the following tasks, duties and responsibilities: Schedules, directs and provides technical support for technicians to meet service demands and customers' expectations Supervises and directs the technicians to effectively perform the functions of repair, replacement, installation and other duties as required to ensure customer satisfaction.

Reviews technician's work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity Responsible for technician's performance appraisals, reviews and for setting improvement goals per company requirements Establishes and maintains a regular training program to ensure that technicians and maintenance technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the department Develops and monitors budgets, goals and objectives to insure departmental profitability Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met Ensures that all company/department policies are being followed by staff Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained Keeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner Work with other departmental managers to meet company and departmental goals and objectives Qualifications/Skills: New Jersey Plumbing AND HVAC Master licenses required.

• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Industry specific knowledge of various components associated with HVAC and Plumbing service fields.
• Minimum of 6 years proven field experience in HVAC/Plumbing Required experience as service manager or adequate field supervisory experience.
• Preferred experience as operations manager or other related.

• Working knowledge of the techniques, methods, tools, & safety precautions of the trades.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers - including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. To request an accommodation, please email