Manager, GTM Governance

About the role

Keeper Security is hiring a strategic and detail-oriented Manager, GTM Governance to establish, manage and continuously improve governance processes across the go-to-market organization. This role will help ensure that GTM programs, policies, workflows and operating rhythms are clearly defined, consistently executed and aligned with Keeper's broader business objectives. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for establishing GTM operational guardrails, enforcing standard operating procedures and Rules of Engagement, and maintaining data integrity to support scalable revenue growth..

About the Role

The Manager, GTM Governance will serve as a strategic partner to go-to-market leadership, establishing the processes, operating standards and accountability mechanisms needed to support scalable growth. You'll keep Keeper's CRM clean and ensure GTM processes are consistently followed, owning the standards, rules and data quality scorecard that forecasting, territory planning and incentive compensation depend on.

You'll join at an important time as new territories and a new Renewals team go live, when strong governance and reliable data quality matter most. The ideal candidate combines strong organizational and analytical skills with excellent communication, project management and stakeholder management abilities.

Responsibilities

• Enforce GTM governance standards, Rules of Engagement, process documentation and the metrics dictionary in partnership with Revenue Strategy
• Run the monthly CRM data quality score, address root causes and maintain accurate ownership, required fields, duplicate records and account hierarchies
• Manage account moves and territory changes within established SLAs and maintain accurate Strategic, Public Sector and MSP account designations
• Lead GTM governance meetings, business reviews and operating cadences, including decision tracking, risk management and follow-up
• Audit compliance with core GTM processes and the Rules of Engagement, including exceptions and corrective actions
• Partner with Revenue Systems & Tools to implement validation rules and automation that prevent inaccurate data at the source
• Lead partner and channel data quality initiatives with Partner Operations and the channel-focused analyst
• Develop reporting and dashboards that provide visibility into data quality, process performance, business risks and operational trends
• Coordinate cross-functional GTM initiatives, planning cycles and organizational reviews from strategy through execution
• Drive continuous improvement by gathering stakeholder feedback, improving accountability and presenting recommendations to GTM leadership

Requirements

• 6+ years of experience in Revenue Operations, Sales Operations, CRM data governance or GTM data management within a B2B SaaS organization
• Deep knowledge of the Salesforce data model, including accounts, hierarchies, ownership and territories
• Hands-on experience with Data Loader, deduplication, enrichment and other CRM data management tools
• Demonstrated ability to create clear data standards, operating procedures and process documentation that drive adoption
• 2+ years of experience leading and developing analysts, with the ability to uphold standards while influencing senior stakeholders
• Strong understanding of GTM data quality, governance, reporting and operational controls
• Strong analytical, project management and problem-solving skills, with the ability to translate complex information into clear recommendations
• Excellent communication and stakeholder management skills, with the ability to collaborate across multiple functions and organizational levels
• Highly organized, detail-oriented and capable of exercising sound judgment in a fast-paced environment
• Experience with Salesforce, business intelligence and project management tools; cybersecurity experience and a related bachelor's degree are preferred

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Classification: Exempt