Manager I - Transactional Services

About the role

We are seeking a talented individual to join our Management team in Transactional Services at Marsh Re. This role will be based in Philadelphia. In this role, you will help lead the day-to-day delivery of reinsurance service processing, ensuring high-quality, timely, and compliant execution of operational activities. You will be part of a team that collaborates closely with brokers, clients, and markets to resolve complex issues and continuously improve our operational model.

This is a hybrid role with a requirement of working at least three days a week in the office.

We will count on you to

• Manage day-to-day operational processes within your area of responsibility, ensuring adherence to published procedures, professional standards, and processing metrics.
• Monitor and help develop methods to handle complex tasks and ensure Service Level Agreements (SLAs) and regulatory requirements are consistently met.
• Support the planning and facilitation of team meetings and activities that encourage sharing of ideas, process improvements, and adoption of technology-enabled solutions.
• Assist with performance management and development planning for team members, including coaching, feedback, and support for training initiatives.
• Help track and manage operating expenses within established budget parameters for your team or area.
• Build and maintain effective working relationships with internal peers, brokers, clients, and markets to help resolve reinsurance service issues and support continuous improvement.

What you need to have

• Experience in operations, financial services, insurance, or reinsurance, with exposure to process-driven, metric-oriented environments.
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced setting.
• Demonstrated ability to work collaboratively in a team environment and communicate clearly with internal and external stakeholders.
• Proficiency with common business and productivity tools (e.g., Excel, PowerPoint, operational or workflow systems).

What makes you stand out

• Prior experience in (re)insurance operations, reinsurance accounting, or a similar processing and client-service-oriented function.
• Experience supporting or leading process improvement initiatives, including the use of technology to enhance efficiency and control.
• Exposure to people leadership activities (e.g., coaching colleagues, supporting training, or contributing to performance discussions).