Manager, Implementation (SaaS/Fintech)
- Location
- Addison, TX
- Listed
- Today
What you will Do
- Lead and develop talent: Recruit, onboard, and coach Implementation Specialists and Consultants, holding regular one-on-ones and performance reviews to build product knowledge, client delivery skills, and accountability.
- Manage capacity and assignments: Allocate project workloads based on team capacity, skill sets, and client readiness, escalating resource or training needs to the Director as needed.
- Drive operational focus: Translate priorities into clear team commitments, clarifying ambiguous requests and balancing competing demands so the team stays focused on delivery.
- Oversee end-to-end delivery: Monitor active projects, milestones, and risks across the implementation lifecycle (from discovery and configuration through testing, training, and go-live readiness) to resolve blockers early.
- Protect utilization and margins: Track project effort, team utilization, and delivery margins against targets, addressing avoidable rework or scope creep and escalating major risks.
- Standardize best practices: Reinforce implementation methodologies, templates, and guidance while fostering a culture of knowledge sharing and cross-training.
- Champion process improvement and AI: Identify recurring delivery bottlenecks and drive practical efficiencies, including testing and adopting approved automation and AI tools to reduce repetitive work.
- Manage client escalations: Serve as the initial point of contact for client and delivery escalations, partnering with the Director on major decisions and executing agreed recovery plans.
- Coach for client value and seamless handovers: Guide consultants to align implementation decisions with client needs, manage scope expectations, and execute clean transitions to Customer Success and Support.
- Collaborate cross-functionally: Partner with Sales, Product, Engineering, Customer Success, and Support-as well as technical specialists for complex integrations-to clarify handoffs and resolve delivery issues.
- Maintain visibility and reporting: Deliver regular portfolio updates to the Director on progress, risks, and capacity while ensuring project records and client communications remain accurate
What you will Bring
- Bachelor's degree, college diploma in a related field, or equivalent practical experience, paired with at least 5 years of customer-facing SaaS implementation, professional services, or consulting experience (discovery through go-live).
- At least 3 years of direct people management experience, with a strong track record of hiring, coaching, cross-training, conducting performance reviews, and holding team members accountable.
- Deep understanding of implementation methodologies, including requirements gathering, project planning, scope management, testing, and transitioning clients to ongoing support.
- Proven ability to manage team capacity, balance competing stakeholder requests, and protect delivery margins by monitoring utilization, project effort, and avoidable rework.
- Demonstrated success improving delivery efficiency and client outcomes-such as shortening time-to-value, reducing delays, or increasing team throughput.
- Hands-on ability to use CRM, project tracking, and reporting tools for delivery decisions, alongside a practical aptitude for experimenting with approved AI tools while maintaining output quality and data security.
- Clear, proactive client and internal communication, with the ability to clarify ambiguity and partner effectively with technical and product specialists to resolve dependencies.
- Adaptability, curiosity, openness to feedback, and a commitment to collaboration, inclusion, and sustainable team performance.
- Experience with Emburse (Spend, Professional, or Enterprise) or comparable expense, AP, procurement, or financial software, as well as familiarity with Salesforce, Certinia, or workflow automation tools is preferred.
Who We Are
At Emburse, you’ll not just imagine the future - you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
Why Emburse?
Finance is changing-and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend-so they can focus on what’s next, not what’s slowing them down.
- A Company with Momentum - We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
- A Team That Innovates - Work alongside some of the brightest minds in finance, tech, and AI to solve real- world challenges.
- A Culture That Empowers - Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
- A Career That Matters - Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.
Shape your future & find what’s next at Emburse.
In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Equal opportunity and legal notices
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
From Emburse's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Manager, Implementation (SaaS/Fintech) job at Emburse located?
This Manager, Implementation (SaaS/Fintech) position at Emburse is located in Addison, TX. Always check Emburse's application page for specific state eligibility or relocation policies.
How do I apply for the Manager, Implementation (SaaS/Fintech) position at Emburse?
This listing links directly to Emburse's Lever application page. You can apply directly on Emburse's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.