Manager, Infrastructure Cloud Services

About the role

The Manager Infrastructure Cloud Services, reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager, Infrastructure Cloud Services is responsible for the management and leading a team to build and support services in the cloud or onsite. The Manager is responsible for guaranteeing that technology systems, services, and processes run smoothly and efficiently in support of Northwestern Medicine's operations. The Manager will be responsible for troubleshooting software application problems, system administration issues, or network concerns along with systems management and integration functions.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

• Proven experience working in a Cloud/IaaS environment (Private and Public) such as AWS, GCP, Azure or Openstack
• Investigate and troubleshoot software application issues related to the infrastructure
• Perform root cause analysis of infrastructure related activities
• Provide technical guidance or support for the development or troubleshooting of applications or systems issues
• Provide advice on project costs, application design concepts, or application design changes
• Verify stability, interoperability, portability, security, or scalability of system architecture
• Maintain end to end architecture/system with integrated systems
• Plan, coordinate, assign, and account for the work of Systems staff
• Coordinate the development of annual systems plans
• Supports the delivery of work leveraging Agile, Scrum, and / or Kanban
• Monitor, measure, and report customer service levels against agreed upon performance standards
• Demonstrate the ability to "get things done", effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.
• Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
• Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Manage operating and capital budgets to meet NMHC budget goals
• Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior

Additional Functions

• Present to NM operational leadership meetings
• Present to industry conferences as needed
• Represent NM at local user groups and symposiums

Qualifications & Requirements

Required

• Bachelor's degree or equivalent experience
• Additionally, 5 or more years of experience in Information Services management of Cloud, On Prem, and Virtualized Services.
• Management experience with complex, cross-organizational systems.
• Demonstrated project & process management skills.
• Demonstrated budget management skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem-solving skills.
• Experience working with and negotiating with external vendors.
• Experience working with and negotiating vendor contracts.
• Excellent team building skills.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict resolution skills.

Preferred

• Healthcare technology background
• Master's degree in related field

Additional Information

Background Check

If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

• We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
• Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.