Manager, Logistics

Overview

We are seeking a people-oriented Logistics Manager, responsible for overseeing end-to-end transportation operations in a fast-paced e-commerce and retail environment. This role manages domestic transportation strategies with a strong emphasis on FTL/LTL movement, ensuring on-time performance, cost efficiency, and an excellent customer delivery experience. The ideal candidate will act as the subject matter expert for this role in the distribution center and be point of contact for escalations in transportation flow supporting parcel, FTL/LTL movement and pool distribution.

Role will be on-site 5 days a week.

Responsibilties

• Manage and execute transportation strategies including but not limited to, domestic trucking, small parcel shipping, and pool distribution in an e-commerce and retail environment.
• Enforce operational metrics and maintain KPI/SLA performance related to cost, service levels, transit time, and delivery accuracy. This also includes proactively monitoring shipments, resolving service failures or escalations, and communicate exceptions impacting delivery.
• Continuously analyze route density, dwell time, mileage efficiency, and linehaul cost per mile/unit to improve productivity.
• Maintain working knowledge of parcel and truckload carriers, pricing structures, and delivery standards.
• Utilize logistics shipping tools and carrier portals to support shipping execution, reporting, and issue resolution.
• Support peak season planning and execution (e.g., holidays, promotions, flash sales), managing communication with local carrier contacts and maintaining smooth operational flows.
• Collaborate with operation teams, strategy and product to deliver carrier capability mapping and resource allocation models.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field and/or equivalent years of experience preferred.
• 4-6+ years of experience in trucking, parcel delivery, e-commerce logistics, or supply chain with at least 1-2+ years in a leadership role.
• Strong expertise in last-mile delivery, global/regional logistics, procurement, and vendor management.
• Proficiency with logistics systems, ERP platforms, shipment tracking tools and parcel carrier portals.
• Experience working with Microsoft products including Office - Outlook, Word, Excel, Teams
• Highly motivated self-starter with a strong sense of urgency, attention to detail, and a customer-focused mindset
• Demonstrated creative problem-solving ability, strong business acumen, organizational and analytical skills, and excellent written and verbal communication skills
• Ability to work effectively in fast-paced, complex environments with a high degree of autonomy.
• Proven experience creating clear and consistent strategies and direction, with skills in planning, development and execution.
• Proven ability to effectively collaborate with internal and external stakeholders.
• Strong proficiency in transportation systems, with the ability to build tools and reports for operational visibility and control.
• Strong understanding of omnichannel operations for B2B/B2C/DTC for the retail and apparel industry.

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