Manager, Manufacturing Professional Services

About the role

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

As a Manager II, Manufacturing Professional Services on our Implementation team, you will lead a team of people who implement SPS solutions - including EDI, Items, POS, and SCPM - for our manufacturing customers. This role is focused on building and maintaining a highly productive, skilled team while driving technical integration solutions that deliver an excellent experience for our customers.

A solid understanding of the needs of manufacturers and brands, and the challenges they face, will be key to success in this role. You'll work closely with solution architects, technical consultants, project managers, and customer success managers to ensure seamless delivery across the organization.

What You'll Do

• Lead as a subject matter expert on manufacturing, identifying key resources including conferences, trade groups, and materials to build knowledge for both the team and the broader SPS community
• Supervise assignment of delivery resources to implementation projects and tasks
• Regularly perform 1:1s with employees, conduct performance reviews, and lead career development discussions
• Provide regular coaching and feedback on the quality, timeliness, and cost-effectiveness of customer and internal deliverables
• Facilitate process improvement discussions across internal functions to implement changes that improve business performance and operations
• Provide mentoring and work direction for team resources as needed
• Partner with Technology, Customer Support, and Customer Success to maintain effective touchpoints and ensure excellence in all areas of service delivery
• Provide feedback and contribute to the development and maturity of internal implementation processes including staffing, delivery, escalations, and prioritization

Where You'll Work

This role is hybrid out of our headquarters in Minneapolis, MN. We Succeed Together through in-person collaboration, balanced with remote work to provide flexibility.

What You'll Bring

• Bachelor's degree or a combination of equivalent education and experience
• 5+ years of relevant experience, with at least 2+ years in a formal people management role
• Excellent organizational skills and written and verbal communication skills across all levels of an organization
• Data-driven mindset with experience developing and using metrics to inform business decisions
• Experience developing processes and managing projects in a technology-based service organization
• Experience leading a team and achieving goals without direct authority over all personnel preferred
• Demonstrated experience completing IT or service implementation projects preferred
• Knowledge of supply chain, the manufacturing industry, and EDI preferred
• Previous demonstrated management experience preferred
• Experience working with JIT and Agile delivery preferred

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

• The annual salary range for this role is: $94,800 - $151,700. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
• SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Commitment to our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.