Manager, Marketing Ops and Strategy - Americas

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental and vision care
• On-the-job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Position Overview

We are seeking a high-energy professional with exceptional organizational and communication skills who thrives in a fast-paced, high-performance, matrixed environment. This role will interact with stakeholders at all levels, from executive leadership to early-career employees, and will support Americas Marketing operations and campaign execution to drive growth in revenue, pipeline, opportunities generated, and leads captured.

While this is an individual contributor role, the Manager will act as a key representative of the Vice President of Marketing for the Americas, leading through influence across multiple marketing functions and business stakeholders, including Sales, P&L leaders, and the Marketing Leadership Team.

The ideal candidate does not need a traditional marketing background. Instead, we are looking for someone with experience demonstrating leadership, project execution, collaboration, and success in a dynamic, results-oriented environment. Relevant backgrounds may include management consulting, manufacturing, financial services, leadership development programs, or similar disciplines.

Key Areas of Focus

• Project Management & Strategic Initiatives
• Lead special projects and cross-functional initiatives as directed by the VP of Marketing.
• Establish project objectives, KPIs, timelines, ownership, and resource requirements.
• Coordinate deliverables and ensure successful execution across teams.
• Performance Reporting & Analysis
• Analyze monthly performance results and identify gaps, trends, and root causes.
• Develop actionable insights and recommendations to improve business outcomes.
• Present findings and progress updates to leadership.
• Business Systems & Continuous Improvement
• Partner with central marketing teams to drive operational excellence and continuous improvement initiatives.
• Support problem identification, data analysis, workshop facilitation, action planning, and solution implementation.
• Apply structured improvement methodologies to enhance marketing effectiveness and efficiency.
• Marketing Budget Management
• Develop and manage the annual marketing budget planning process.
• Lead monthly and quarterly budget reviews with budget owners.
• Monitor and maintain ongoing spend tracking and reporting.
• Stakeholder & Team Communications
• Develop communication materials for internal stakeholders and the broader marketing team, including: Monthly marketing newsletters Town hall presentations Executive updates Email communications
• Partner with Internal Communications as needed to ensure alignment and consistency.
• Campaign Activation Planning
• Coordinate annual marketing campaign planning across business segments, including HVAC & Controls, Fire & Security, and OpenBlue.
• Support quarterly business reviews, updates, and performance reporting.
• Drive alignment across marketing teams to ensure successful campaign execution.

Qualifications

Required Experience & Skills

• 4-6 years of experience in a high-performance environment with demonstrated success in: Project planning and management Cross-functional coordination Initiative execution Performance analysis
• Strong relationship-building capabilities and the ability to influence stakeholders across varying levels of seniority.
• Self-motivated, proactive, and energized by driving results.
• Excellent organizational skills with the ability to independently manage multiple priorities from inception through completion.
• Strong analytical and decision-making skills, grounded in data, facts, and logical reasoning.
• Ability to create high-quality business deliverables, including: Excel workbooks PowerPoint presentations Written communications Executive-ready reports and presentations
• Exceptional time management skills and comfort operating in a highly autonomous environment.
• Strong verbal and written communication skills in English, with the ability to adapt communication style for different audiences.
• Highly adaptable, able to shift priorities quickly, and comfortable managing urgent or unexpected requests.
• Comfortable engaging directly with customers and field teams ("going to gemba") to understand business challenges firsthand.
• Willingness to travel up to 50% and work from customer sites, JCI branch locations, or other business locations as needed.

Bonus Points For

• Experience in management consulting, structured leadership development programs, manufacturing, or marketing operations.
• Demonstrated use of AI tools and technologies to improve marketing effectiveness and operational efficiency.
• Experience partnering with Sales teams to drive sales enablement and marketing program execution.
• Knowledge of Lean, Continuous Improvement, Kaizen, 80/20, or similar operational excellence methodologies.

Education

• Bachelor's degree required.
• Master's degree preferred (MBA, Marketing, Communications, or related field).

Hiring Salary Range

$120,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at