Manager Medical Social Work Services

Job Summary

The primary function of the Manager of Medical Social Work Services is to oversee the daily operations of the Care Management Social Work Department. Assists the Care Management leadership to implement the strategic plan, and in the development of the Care Management program, by driving advancements and innovations in transitions of care. Mentor, supervise and evaluate a team of social workers and other assigned staff.

Collaborate with multiple departments and community stakeholders. Regularly monitor and assess operations. Serves as liaison between Maui Health System and community to integrate services, coordinate care for clients, and enhance working relationships through public relations activities. Develops and administers programs to meet social service and long-term community care needs of patients.

Provides vision, leadership, and communication to ensure high quality and accessible services to meet customer needs, goals and strategies. Prepares department budget. Develops departmental policies. Holds significant accountability for the overall success of the organization by ensuring outcome metrics are attained. Assures compliance with Joint Commission accreditation standard at all times.

Essential Responsibilities

• Provide leadership, oversight and direction of the daily care management operations, including high quality, cost effective delivery of patient care, managing licensed clinical personnel, delegating as appropriate, organizing and setting protocols and educating staff at multiple locations. Requires understanding of contracts, ability to negotiate with external entities and work with community partner leadership teams.
• Responsible for the successful implementation of agreed upon care management strategies that result in safe, cost effective, efficient, equitable and patient-centered care. High accountability for meeting agreed upon metrics of success. Collaborate with the Care Management team, physician/provider leaders, and others to implement the care management model for Maui Health System. Effectively facilitates consensus building to accomplish goals and objectives. Works with community provider partners to implement the best workflow practices to measure and improve the triple aim (cost, quality and patient experience). Assesses, plans, implements, coordinates, monitors and evaluates all care and communication options with the goal of optimizing patient care across the continuum. Evaluates patient care delivery model and the needed staff, equipment and resources to provide safe, optimal care.
• Recruits, selects, retains, coaches, mentors and counsels personnel. Facilitates inter-departmental relationships so that mission, vision and goals of the department and organization are achieved. Demonstrates critical thinking and use of evidence based practice. Completes performance evaluations per company policy. Regular on-site rounding with staff. Provides constructive feedback and effectively manages conflict.
• Understands payor methodology and implications with a high degree of knowledge of Medicare, Medicaid, commercial and other lines of business. Has responsibility and accountability for quality and performance outcomes. Assures compliance with Joint Commission accreditation standards at all times.
• Participates, develops and submits budget to Leader for final approval. Educates team members on financial implications of operations. Manages within authorized budget and maintains ongoing process of identifying, evaluating and implementing overall cost effectiveness of the department.