Manager of Event & Meetings

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

Basic Function

The Event & Meetings Manager is responsible for managing small, medium and large-scale meetings. After event space is allocated, this position prepares all event documentation and coordinates with the Client Meeting Planner, property departments, and Program Team to ensure a consistent, high-level service throughout the pre-event, event, and post-event phases of programs. In addition, the Manager will provide support for Event Planners & Coordinators. This is a hybrid position.

• This position requires full availability.
• Location: Benchmark Hospitality at Deloitte University

Essential Functions

• Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams, special events, and transportation.
• After a space is booked by the Scheduling team, discover proactively, communicate, and coordinate all operational aspects required.
• Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility.
• Must constantly fulfill the general, unique, or special meeting objectives of each client and ensure each meeting/event meets that client’s particular meeting objectives, needs and requirements.
• Maintain positive relationships by ensuring open communication and timely updates with all departments in an effort to better meet the clients’ requirements.
• Communicates frequently with Meeting Planner to ensure expectations are met or exceeded. Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Coordinate all aspects of the clients’ needs by utilizing departmental services, along with services provided by local vendors who may offer services and/or products as requested.
• Communicate updates to reflect the accurateness and status of all meeting requirements and attendee counts enabling operational departments to accurately meet the clients’ needs. After BEOs have been distributed to all departments, maintain accurate and up to date information by continually updating operations departments of changes by following change process procedures whenever changes to a meeting have occurred.
• Take a proactive approach toward guest and planner satisfaction.
• Performs necessary administrative tasks to include distribution of event orders, reports, filing, forecasting operational logistics through a 30/60/90-day data process, etc.

Job Category: DUCareersInConferenceCenter & DUCareersInManagement

Qualifications

- 2 years’ experience in event operations, event planning or event coordination required. - 1 year experience as Catering, Event or Operations Manager required.

• Strong computer skills. Highly proficient in Microsoft Excel and Outlook. Proficient in Word and PowerPoint. Microsoft Teams and OneNote experience are desirable.
• Strong knowledge of Event, Sales, and Catering systems required. INFOR experience is desirable.

Compensation

$ - Based on Experience

• $ - Based on Experience

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.