Direct Workday career site

Manager of Partner Success

Pay: $100,000 – $110,000 per year
Location: Illinois, US Offsite
Listed: Yesterday

Department Overview

The Channel Growth & and Partner Strategy team leads the development, execution, and continuous optimization of partner programs, operational tools, and go-to-market processes across the entire channel ecosystem.

The team's mission is to accelerate regional growth and maximize partner value by designing high-impact program frameworks, safeguarding ecosystem health and integrity, and aligning strategic operations with platform capabilities.

Focusing across revenue generation, partner lifecycle health, partner loyalty and rewards, and operational friction removal, the department acts as the operational bridge between Sales, Finance, Marketing, and channel partners to ensure a seamless, data-driven experience.

About the role

The Manager of Partner Success Specialists is responsible for leading, developing, and executing strategy for the Partner Success Specialist team in North America. This position oversees the team's operational rhythm, performance metrics, partner enablement initiatives, and cross-functional alignment with field sales leadership to maximize partner activation, pipeline growth, and regional revenue.

Key Responsibilities

Team Leadership & Talent Management
Direct, mentor, and manage a high-performing team of Inside Partner Success Specialists.
Manage recruitment, onboarding, professional development, and performance management.
Establish individual and team metrics, including daily and weekly activity targets, and conduct regular coaching and performance reviews.
Operational Support & Frictionless Execution
Quote & Pricing Guidance: Provide strategic support on complex quoting and special pricing requests, driving partners toward self-service tool adoption.
Order Management & Fulfillment: Oversee end-to-end purchase order validation, order tracking, and RMA escalation processes to eliminate supply chain bottlenecks.
Case Queue & SLA Governance: Maintain and manage the Partner Success email case queue to ensure inbound partner inquiries are resolved within established SLAs (e.g., 72 hours).
Operational Excellence & Process Management
Maintain accountability for CRM (Salesforce) data integrity, activity logging accuracy, and pipeline reporting.
Manage queue coverage and operational workflows to maintain high responsiveness to partners and field sales teams.
Cross-Functional Collaboration
Identify process bottlenecks and collaborate with operations leadership to continuously optimize partner tools, portal capabilities, and internal workflows.

Key Performance Indicators (KPIs)

Team activity and engagement metrics (meeting daily/weekly activity targets).
Quote turnaround time and email / call queue SLAs
Team retention, development, and operational accuracy.

Qualifications & Competencies

Proven leadership or management experience within inside sales, channel management, or technology sales or channel operations.
Strong understanding of two-tier distribution models, partner enablement programs, and channel partner ecosystems.
High proficiency in CRM software (Salesforce) and partner portal administrative tools.
Excellent communication, analytical, coaching, and strategic execution skills.
Bachelor's degree in Business, Marketing, or equivalent practical experience.
Ability to travel up to 25%

#LI-JS3
#LI-REMOTE

Target Base Salary Range

$100,000 - $110,000 USD

Note: This position includes a competitive base salary and a Sales Incentive Plan (SIP) based on conversion performance.

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Bachelor's Degree AND 7+ years of proven leadership or management experience within inside sales, channel management, or technology sales or channel operations
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Travel Requirements

10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Equal opportunity and legal notices

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Read the original posting

From Motorolasolutions's careers page, first listed on Rolev.ai on November 9, 2026. Rolev.ai is not the employer.

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Common questions

What is the salary for the Manager of Partner Success role at Motorolasolutions?

The Manager of Partner Success posting at Motorolasolutions states compensation of $100,000 – $110,000 per year. Final pay may depend on location, experience, and interview evaluation on Motorolasolutions's official career site.

Where is the Manager of Partner Success job at Motorolasolutions located?

This Manager of Partner Success position at Motorolasolutions is located in Illinois, US Offsite. Always check Motorolasolutions's application page for specific state eligibility or relocation policies.

How do I apply for the Manager of Partner Success position at Motorolasolutions?

This listing links directly to Motorolasolutions's Workday application page. You can apply directly on Motorolasolutions's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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