Manager of Supportive Housing (Jessie Street Terrace)

Responsibilities

Program Efficacy & Efficiency

• Provide programmatic support and guidance to support services staff to ensure high-quality delivery of services; consult with case management staff on direct service and documentation
• Serve as a member of the management team for supportive housing, including sharing best practices across the supportive housing team
• Partner with Property Management to address site-level challenges; respond to crises, including after-hours emergencies, in a timely manner and ensure key partners and stakeholders are appropriately involved and informed
• Represent Resident Services at monthly community meetings for assigned portfolio
• Ensure compliance with the Supportive Housing Operations Manual and regulatory and contractual requirements
• Implement resident needs assessments and bi-annual resident satisfaction surveys; create a culture of customer service and incorporate resident voice into decision-making
• Manage initiatives and special projects serving high-acuity populations while ensuring adherence to property and program budgets

Effective Team Building

• Manage a portfolio of properties and associated staff, including Senior Case Managers and Case Managers
• Provide direct support, supervision, professional development, and performance management for direct reports
• Effectively onboard new team members and manage annual planning and goal-setting processes for assigned portfolio
• Run portfolio team meetings and help design and facilitate in-person trainings and meetings for the supportive housing team

Partnerships

• Manage partnerships within assigned portfolio and develop new relationships with outside service providers to enhance on-site service delivery to tenants
• Support Property Management in resolving challenges during lease up due to coordinated entry
• In collaboration with the CalAIM team, manage implementation of CalAIM within assigned portfolio
• Support the Director and Senior Managers in ensuring mutual accountability and regular feedback with third-party partners

Data-driven decision-making

• Review portfolio-wide data to identify successes, opportunities for improvement, and inform changes to strategy related to acuity and vulnerability
• Ensure staff follow reporting requirements, including timely and accurate Salesforce documentation, HIPAA compliance, data security practices, and regulatory/funder reporting
• Identify staff training needs related to data and reporting and ensure appropriate training is provided

Qualifications

• Strong project management and operational leadership skills with excellent organizational skills and attention to detail
• Strong collaboration and communication skills, with the ability to work effectively with internal partners, site staff, residents, public agencies, and community stakeholders
• Familiarity with best practices including motivational interviewing, Housing First, harm reduction, and trauma-informed care
• Demonstrated biopsychosocial assessment skills, clinical judgment, discretion, and crisis-resolution abilities when working with diverse stakeholder teams
• Demonstrated ability to work effectively with diverse communities, including in multilingual environments
• Proficiency with Salesforce or comparable HMIS, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), and other productivity tools
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation

Education and Experience

• B.A. or B.S. degree or an equivalent combination of education and relevant experience
• M.S.W or M.A. in psychology, counseling, or a related field and LCSW/MFT preferred
• 5 years' experience working in a social service, or community-based organizational setting including at least 3 years of experience in case management with high-acuity populations in an affordable housing setting; additional experience working in a clinical environment preferred
• Two years' experience directly supervising case managers
• Experience supervising and coaching team members for performance
• Experience implementing and evaluating programs and services for high-acuity populations; experience managing contracted partners strongly preferred
• Prior experience with Coordinated Entry and HMIS systems preferred

Pay and benefits

Pay Range $84,000 - $94,500 Annual Salary - Pay based on applicable experience and qualifications

Benefits

Benefits and Compensation (see here for full details):

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days