Manager, Order Management

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role

The Manager, Order Management is responsible for leading and scaling the Order Management function, ensuring accurate, compliant, and efficient execution of the Quote-to-Cash (Q2C) process while driving operational excellence across the organization. This role provides strategic and people leadership, overseeing day-to-day operations while developing talent, optimizing processes, and enabling business growth.

The Manager will partner closely with Sales, Finance, Legal, Revenue, Operations, and Customer Success leaders to implement scalable solutions, improve customer experience, and drive continuous process transformation. This role is expected to influence cross-functional initiatives, leverage automation opportunities, and establish a high-performing team culture focused on accountability, innovation, and business outcomes.

Location: This is a hybrid role based in our Draper, UT office 4 days a week.

Key Responsibilities

People Leadership & Talent Development

• Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
• Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
• Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
• Drive workforce planning and organizational readiness to support business growth and evolving operational requirements

Operational Excellence & Governance

• Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
• Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
• Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
• Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements

Strategic Process Improvement

• Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
• Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
• Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives

Cross-Functional Leadership

• Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
• Influence strategic decisions affecting Order Management and broader Q2C processes
• Represent the Order Management function in leadership forums, transformation programs, and business planning activities
• Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required

Performance Management & Reporting

• Establish, monitor, and report on key operational and business performance metrics
• Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
• Develop executive-level reporting and recommendations to support decision-making and organizational priorities
• Ensure documentation, SOPs, policies, and knowledge management assets remain current and scalable

What You Bring

• 5+ years of leadership experience, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function
• Proven success leading teams in a fast-paced, high-growth technology or SaaS environment
• Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls
• Strong knowledge of enterprise business systems and process automation tools, with experience in Salesforce, D365, and related platforms preferred
• Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights
• Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
• Excellent communication, executive presentation, and stakeholder management skills
• Proven ability to balance strategic initiatives with operational execution
• Bachelor's degree in Business, Finance, Management, or a related field required; advanced degree preferred

#LI-AN2

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience.

The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity.

We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Range

111,300.00 - 174,900.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range

93,300.00 - 146,630.00 USD

Base Pay Range

83,600.00 - 131,340.00 USD