Manager Park Services Night Ops

About the role

We are seeking a resolute and experienced Manager of Night Operations to lead our Custodial team in maintaining the cleanliness, sanitation, and safety of our Theme Park. This individual is responsible for managing the Night Operations team of 200+, including the night-to-night operation of the theme park.

This individual will ensure that the theme park environment is clean, safe, maintained in a presentable fashion, while complying with all procedures & regulatory requirements.

In addition, this individual will continue to strive in exceeding and providing extraordinary results for our internal and external guest as well as being responsible for implementing departmental programs focusing on team member & guest satisfaction as we strive to achieve Operational Excellence.

Key Responsibilities

• Leadership and Supervision: Lead, mentor, and manage a diverse team of night shift janitorial supervisors and custodial staff.
• Conduct regular performance evaluations, provide feedback, and develop action plans for employee growth and improvement.
• Foster a positive work environment that encourages teamwork, efficiency, safety, and a strong customer service orientation.

• Setting work expectations and leadership standards Night Operations department.
• Lead workforce planning; reward and recognition; Team Member events.
• Operations Management: Oversee hiring, training, and developing of the Night Operations Team Members.
• Develop and implement nightly cleaning schedules to ensure all areas of the park are maintained to the highest standards of cleanliness and safety.

• Monitor and ensure compliance with health, safety, and sanitation regulations.
• Coordinate with day operations and maintenance teams to ensure seamless transition and continuity of services.
• Ensure that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

• Safety Management: Promote and enforce a culture of safety, ensuring all employees adhere to safety protocols and guidelines.
• Conduct regular safety training and drills to keep the team prepared for any emergencies.
• Investigate and report any safety incidents or hazards and implement corrective actions as necessary.
• Acts as crisis management including guests' and employee Medical/Emergency situations.

• Resource Management: Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper usage.
• Oversee the maintenance and repair of janitorial equipment, coordinating with maintenance staff, as necessary.
• Quality Control: Conduct regular inspections of park areas to ensure cleanliness and safety standards are met.

• Address and resolve any issues or complaints related to janitorial services promptly and effectively.
• Ensures that all overnight facility cleanliness standards are maintained.
• Training and Development: Develop and implement training programs for new hires and ongoing staff development, with a strong emphasis on safety protocols.

Ensure all staff are trained in the use of cleaning chemicals and equipment, and in adherence to safety protocols. Administrative

Duties

• Prepare and manage the night operations budgets, including labor, supplies, and operational equipment.
• Maintain accurate records of schedules, inspections, maintenance, safety training, and inventory.
• Report on operational metrics and provide regular updates to senior management.

Qualifications & Requirements

• High school diploma or equivalent required; bachelor's degree in business administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in janitorial or custodial services, with at least 2 years in a supervisory or management role.
• Strong leadership and team-building skills with a proven ability to manage a large and diverse workforce.
• Excellent organizational and time management skills.

• Effective communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and experience with janitorial management software preferred.
• Strong knowledge of health, safety, and sanitation regulations.
• Ability to work overnight shifts and weekends as required.
• Physical

Pay and benefits

Ability to stand and walk for extended periods. Ability to lift and carry up to 50 pounds. Comfortable working in a variety of indoor and outdoor environments, including exposure to varying weather conditions This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $90,000.