Manager, Product Management

Hard Skills & Domain Experience

• Domain & Business Models: B2B, Enterprise Commerce, Digital Commerce, eCommerce Revenue Optimization, Omnichannel Experience, Customer Self-Service
• Core Product Management: Product Strategy, Roadmap Ownership, Product Discovery, Customer Journey Mapping, Voice of Customer, Backlog Management, Requirements Gathering, User Stories, Acceptance Criteria, Dependency & Stakeholder Management
• Functional Areas: Cart & Checkout, Account Management, Order Management, Quotes, Shopping Funnel
• Enterprise & Technical Integrations: eProcurement (PunchOut, cXML, OCI, EDI), API Integrations, Enterprise Platforms, Systems Integration, Platform Modernization
• CMS & Tech Stack: Content Management System Modernization, Optimizely, Adobe Experience Manager
• Advanced Capabilities: Personalization, Recommendation Engines, Machine Learning Product Management, Experimentation
• Data, Analytics & Agile Tools: Adobe Analytics, Product Analytics, Digital Analytics, Business Intelligence, Data Modeling, KPIs, Conversion Optimization, Revenue Growth, Agile, Scrum, SAFe, Jira, Confluence, Jira Product Discovery

Soft Skills & Leadership Competencies

• Strategic & Analytical Leadership: Strategic thinking, independent product ownership, prioritization & trade-off decision-making, commercial & financial acumen, structured problem-solving
• People & Team Management: Frontline people leadership, talent development, holding PMs accountable to deliverables, continuous improvement
• Cross-Functional & Stakeholder Influence: Cross-functional leadership, strong stakeholder influence, executive communication, translating business needs into technical requirements and measurable outcomes
• Mindset & Adaptability: Customer-centricity & curiosity, comfort with ambiguity and complex technical environments, accountability, and adaptability

Job Summary

Leads a team of product and user experience associates in developing customer-centric product experiences using agile software development practices. Manages the execution of product initiatives, ensuring alignment with business objectives and user needs.

Major Tasks, Responsibilities, and Key Accountabilities

• Leads and develops a team of product managers and user experience professionals, providing guidance, coaching, and support to drive successful execution.
• Manages product roadmaps, ensuring prioritization aligns with business goals, customer needs, and technical feasibility.
• Drives the full product lifecycle for assigned products, from planning and design to launch and iteration.
• Collaborates with business stakeholders and technology teams to translate product vision into actionable initiatives.
• Monitors key performance metrics to assess product success and identify opportunities for improvement.
• Ensures adherence to agile methodologies and modern product development practices to enhance speed and quality.
• Facilitates cross-functional collaboration to remove roadblocks and ensure timely product delivery.
• Gathers and incorporates user feedback to refine products and enhance the customer experience.

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.