Manager, Real Esatate Operation

About the role

Job Title: Manager, Real Estate & Facilities

Job Summary

The Manager, Real Estate Operations is responsible for the effective oversight of day-to-day operations at the corporate headquarters and for designing, launching, and managing a scalable national facilities management program for more than 100 field offices across the United States.

Serving as the primary point of contact for all facilities-related needs, this role delivers exceptional customer service through a centralized, call-center-style support model. The ideal candidate is a proactive self-starter, highly organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline.

Essential Duties and Responsibilities

Headquarters Facilities Management (Kansas City)

• Oversee all day-to-day operations of the headquarters facility, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.
• Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.
• Coordinate and manage vendor relationships and performance.
• Ensure a clean, safe, well-maintained, and professional work environment.
• Provide support for internal meetings, events, and executive needs as necessary.
• Manage facilities-related budgets, invoices, and service contracts.

National Facilities Management Program

• Design and implement a centralized facilities management program for 100+ field offices nationwide.
• Serve as the main remote facilities support contact ("call center" model) for all office locations.
• Establish and oversee standardized service delivery processes, preventative maintenance programs, response times, service level expectations, and vendor standards and scopes of work.
• Administer the facilities ticketing/work order system to ensure timely resolution of issues.
• Facilitate coordination with landlords, property managers, and national service providers.
• Centralize facilities support to reduce operational burden on local office staff.

Required Qualifications

• 5+ years of experience in facilities management, preferably managing multi-site, national operations
• Demonstrated experience in remote facilities management or call center support environments
• Proven ability to manage vendors and service providers at scale
• Exceptional customer service orientation with strong communication skills
• Highly organized, detail-oriented, and process-driven
• Self-starter who thrives in fast-paced, high-growth environments

Skills

• Experience supporting professional services, financial services, or corporate office environments
• Experience building or scaling a national facilities program
• Strong knowledge of lease administration and landlord coordination
• Budget management and demonstrated success driving cost-saving initiatives
• Ownership mindset with a commitment to follow-through
• Ability to remain calm under pressure and provide service-oriented leadership
• Ability to think and operate at a national scale while executing locally

Additional information

We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice

EOE M/F/D/V