Manager, Remote Service & Training Center Europe

About the role

• Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
• Say Hi! to your next challenge — explore the opportunity and apply below!
• Your mission
• Hiab is establishing a brand-new
• European Remote Service & Training Center in Meppel, and we are looking for a senior, hands-on
• Manager to operationally build, lead, and develop this strategic hub.

Serving our core European markets while supporting independent importers across other European regions, this center will drive customer success through two distinct, critical pillars:

Remote monitoring & diagnostics

Utilizing advanced data and IoT platforms to provide predictive, real-time remote monitoring and diagnostics support, maximizing equipment uptime.

Technical & product training

Designing and delivering world-class technical training for dealers, importers, end customers, and Hiab service technicians.

As the

Manager,

Remote Service & Training Center Europe

, you will act as a high-visibility focal point, bridging the gap between digital data analytics, practical field service, and continuous technical education.

Key responsibilities

• Center setup & Team leadership

Operational setup

Build workflows, establish ticketing processes, and implement Service Level Agreements (SLAs) for the new Meppel center

People management

Recruit, onboard, coach, and manage a dual-focused team of remote diagnostics specialists and technical trainers

Collaboration

Act as a central point of contact for local Customer Service Centers (technical helpdesks and field services), product development, and global data teams

• Leg 1: Remote services

Condition monitoring

Lead the day-to-day monitoring of incoming telemetry alerts, performing diagnostics on mechanical, hydraulic, and electrical systems

• Value delivery: Drive the adoption of
• HiPerform solutions
• , ensuring customers under our

ProCare agreements receive actionable, fact-based repair and operational recommendations

Data utilization

Collaborate with data teams to combine multiple data sources, utilizing business intelligence and data visualization tools to optimize fleet performance and predict maintenance needs

Knowledge management

Oversee the creation and maintenance of technical knowledge articles and documentation to standardize global troubleshooting

• Leg 2: Technical & Product Training

Training delivery & strategy

Ensure the center designs, schedules, and delivers top-tier technical training covering Hiab’s equipment portfolio, control systems, and digital tools

Audience alignment

Tailor complex technical training curricula in collaboration with Hiab’s equipment divisions to suit different stakeholder needs, from independent regional importers to internal service engineers

Competency development

Map regional skill gaps across European markets to ensure training material directly addresses local needs and safety standards.

What we are looking for

Education

Bachelor’s or Master’s degree in Mechanical, Electrical, Operations, or a similar technical field

Leadership

Proven experience in team leadership or supervisory roles, ideally in a multicultural or matrix organization

Industry domain

Solid experience in heavy equipment maintenance, diagnostics, problem-solving, and troubleshooting (hydraulics, engines, and electrical systems)

Telemetry & digital

Familiarity with machine telemetry solutions (Edge gateways, control systems, M2M connectivity) and remote monitoring service environments

Data & Analytics

Familiarity with Business Intelligence tools (e.g. Google Data Studio) and an interest in data visualization

Methodologies

• Understanding of Agile development methodologies and experience working with modern ticketing systems
• Communication: Exceptional written and verbal communication skills in

English

• .
• Ability to translate complex technical data analyses into clear, actionable presentations for business and operational stakeholders.
• Other European languages (e.g., Dutch, German, French) are highly valued

Mindset

Highly energetic, proactive, and collaborative, with a passion for developing a superior customer experience.

What we offer

• A unique "greenfield" opportunity to shape and grow a brand-new, highly visible center within a market-leading global company
• A dynamic role bridging digital innovation (IoT/telematics) with hands-on technical education
• A collaborative, international environment with opportunities for professional growth within the wider Hiab network.

Ready to apply?

• Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.
• Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.