Manager, Risk Management - Atlanta, GA

Role Overview

As the Risk Management Manager, you'll support the day-to-day operations of the Risk Management function while strengthening the processes, reporting, and controls that support the business. You'll manage claims and risk-related activities, analyze incident and claims data, support insurance and vendor compliance, and identify opportunities to create more efficient, consistent, and scalable workflows.

Risk Management Operations

• Manage key Risk Management activities, including claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
• Process and oversee monthly invoices related to Risk Management programs and services.
• Support acquisitions and dispositions by coordinating insurance and other Risk Management requirements.
• Partner with Operations, Legal, Accounting, Procurement, and other teams to address risk-related matters and ensure consistent processes.
• Provide guidance to associates and business partners on Risk Management requirements, processes, and documentation.

Claims Management

• Manage third-party claims, including vendor damage and resident insurance-related matters, from initial reporting through resolution and recovery.
• Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders to facilitate timely claim resolution.
• Coordinate liability releases and maintain complete supporting documentation.
• Review incident information, scopes of work, claim documentation, and supporting records for accuracy and completeness.
• Maintain organized claims records and proactively monitor open matters to drive resolution and recovery.

Process Improvement

• Evaluate Risk Management processes to identify opportunities to simplify workflows, reduce manual work, and improve consistency.
• Develop standardized processes, templates, tools, and documentation that make Risk Management activities easier to manage and scale.
• Identify opportunities to automate recurring tasks and improve how information moves between Risk Management and business partners.
• Partner with internal teams to improve systems and workflows supporting incident reporting, claims, insurance administration, and vendor compliance.
• Establish controls and checkpoints that improve data quality, documentation, and accountability.
• Identify bottlenecks and transition manual or individual-dependent activities into documented, repeatable processes.
• Lead or support projects that improve the efficiency and effectiveness of the Risk Management function.

Reporting & Analytics

• Prepare recurring claims, incident, liability program, and other Risk Management reports for internal and external stakeholders.
• Maintain and monitor claims and incident data to support accurate, reliable reporting.
• Analyze data to identify trends, recurring issues, potential loss drivers, and opportunities to reduce risk.
• Translate Risk Management data into clear, actionable insights for department leadership and business partners.
• Identify opportunities to improve the quality, accessibility, and usefulness of Risk Management reporting.

Qualifications

• Bachelor's degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
• 5+ years of relevant experience in risk management, insurance, claims, or a related field, with demonstrated responsibility for managing operational processes and competing priorities.
• Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners preferred.
• Demonstrated experience evaluating workflows and implementing process improvements that increase efficiency, consistency, and accountability.
• Strong analytical and problem-solving skills, with experience using data and reporting to identify trends, risks, and opportunities for improvement.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and ongoing operational responsibilities simultaneously.
• Strong written and verbal communication skills, with the ability to collaborate effectively across departments and organizational levels.
• Experience with process documentation, reporting, data management, and operational controls.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.
• Multifamily or real estate industry experience preferred.
• Project management, workflow automation, or formal process-improvement experience strongly preferred.