Manager, Security Operations

About the role

#RunwiththePack At Arctic Wolf, we're on a mission to end cyber risk. We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.

More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.

We're constantly looking for talented people to join the Pack and help us take our performance to the next level.

About the Position

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.

We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations.

About the Role

The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers. As a Manager, Security Operations, you will: Develop, enhance, and operationalize processes to better execute customer expectations. Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.

Leverage the metrics to make better informed decisions on improving the organization's capability and functionality. All people management responsibilities for the organization Provide escalation support for customer management challenges, security incidents, and ticket triage functions.

Lead, coordinate, and train others on effective management of security incidents and operational responses for customers Collaborate across various business units to deliver the most comprehensive security response to customers. Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

Who You Are

• The Manager of Security Operations is a critical member of the Security Services leadership team.
• In this role, you will be working directly with our Triage Security Analyst and Engineer group - our first line of defense.
• Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.

• Your experience and skillset could look like: Cybersecurity practical experience in one of the Triage functions within Arctic Wolf's Security Operations Center.
• Passion for Cybersecurity.
• Continually learning new attack vectors, new threats, and security framework expertise.
• Strong and demonstrated ability to define effective security processes.

• Ability to identify c urrent opportunities in current processes and roll out necessary changes.
• Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
• Ability to lead and manage a technical team Excellent communicator and presenter Ability to lead and mentor

Minimum Qualifications

A degree in Cybersecurity or equivalent 4+ years' experience working and managing a SOC or customer support function At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work

• USA (2021-2024), Great Place to Work
• Canada (2021-2024), Great Place to Work
• UK (2024), and Kununu Top Company
• Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Benefits

All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days 401(k) contribution and matching Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Security Requirements At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate.

All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business and customer information.

Depending on the role, employment may be subject to background verification and additional regulatory or compliance requirements, including obligations related to data protection and export control laws where applicable. Base Salary The base salary range for this job family is 110,000 to 222,000 USD annually.

• This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure.
• Actual base pay may vary based on skills, experience, and location, including job family level.
• In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Your next big opportunity starts here - apply today and help us end cyber risk.