Manager, Semi Service

About the role

• Manager, Semi Service | Tesla (Vehicle Service)
• Location: Houston, Texas | Req ID: 273920 | Job Type: Full-time
• What to Expect

Tesla is seeking a highly motivated and organized Manager to lead service activities in support of the Tesla Semi program. This role is responsible for ensuring the local teams efficiently support high volume Tesla Semi truck deliveries and operations. Innovation, collaboration, learning, and growth are core to the team’s success. The ideal candidate will constantly identify opportunities to increase product value, make the business more efficient and enhance the customer experience for commercial fleets.

What You'll Do

• Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry
• Champion customer feedback and drive upstream for system improvement Mentor teams on technical development and career growth
• Partner with Engineering, help develop and improve diagnostic systems
• Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable
• Track and improve team KPIs
• Plan resource and scheduling requirements within market for 24/7 coverage
• Expand standard operating procedures for robust, scalable growth

What You'll Bring

• Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Ability to establish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle
• Prior leadership experience in a service-focused industry preferred
• Automotive experience is required
• Valid driver’s license required with ability to obtain and maintain a CDL
• Must be available to travel to Tesla and customer locations up to 25%. Must be available to cover any shift needed

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)