Manager/Senior Manager - Business Operations

About the role

The Manager/Senior Manager - Business Operations is a market-facing leadership role within the Financial Operations practice and supports practice growth through business development, successful client engagement delivery, and consultant management and development. The role combines relationship building, opportunity development, engagement oversight, and team leadership, with particular emphasis on creating new client opportunities and expanding existing relationships.

This individual builds and maintains relationships with clients, prospects, referral partners, and the broader business community; identifies and develops opportunities; and works closely with Bridgepoint leadership and delivery teams to translate client needs into well-scoped, successful engagements.

Responsibilities

Client & Engagement Management

• Maintain visibility into a portfolio of client engagements, supporting client and consultant success in executing the agreed scope of work.
• Serve as a senior relationship point for key clients and support alignment between client expectations and Bridgepoint outcomes.
• Partner with delivery teams to ensure a smooth transition from business development through engagement launch and execution.
• Stay close to client leadership to identify changing needs, potential challenges, and expansion opportunities.
• Support engagement teams with escalations, executive-level communication, and timely resolution of delivery issues.
• Lead at least one strategic initiative annually for the local practice and the broader firm.

Business Development & Market Growth

• Build and maintain trusted relationships with prospective clients, existing clients, referral partners, and the broader business community.
• Develop new business through networking, referrals, market activity, and proactive relationship development.
• Meet with prospects and client executives to understand business challenges and identify appropriate Bridgepoint solutions.
• Partner with practice leadership and delivery teams to define scope, identify resource needs, and develop Statements of Work and proposals.
• Identify and drive expansion opportunities within existing client engagements and maintain relationships with prior clients to support future opportunities.
• Maintain and actively manage a pipeline of new-logo and expansion opportunities, with combined annual revenue expectations exceeding $2M.

Consultant Management & Development

• Support consultants and engagement leaders across the local practice, helping align consultant capabilities with client and market needs.
• Provide ongoing feedback, coaching, and mentorship to support consultant growth and engagement success.
• Support goal setting, career development, and performance conversations for assigned team members.
• Participate in consultant hiring and onboarding in partnership with internal recruiters.
• Help assess candidate experience and capabilities for alignment with client, market, and Bridgepoint needs.
• Promote a continuous learning mindset and contribute to training, knowledge sharing, and broader practice initiatives.

Qualifications

Required

• 10+ years of progressive accounting, finance, consulting, or related professional services experience.
• Strong entrepreneurial spirit, market orientation, and motivation to build relationships and grow the practice.
• Excellent communication skills with the ability to engage executive-level clients, internal leadership, consultants, and candidates.
• Ability to assess client needs and connect those needs to appropriate Bridgepoint capabilities, resources, and delivery approaches.
• Self-starter mentality with a strong work ethic, sound judgment, and high level of integrity.
• Strong team orientation with a desire to support strategic firm and practice initiatives.
• Exceptional relationship-building skills with clients, prospects, referral partners, candidates, and internal team members.
• Ability to manage time effectively in a fast-paced and evolving environment.
• Experience managing multiple opportunities, engagements, relationships, and competing deadlines simultaneously.

Preferred

• CPA or other related professional certification.

Compensation

Specific compensation plans will vary depending on a wide array of factors including but not limited to the office location, role, KPI’s, skill set and level of experience.

• Base salary for this position ranges from $150,000 - $180,000 USD
• Annual bonus up to 30% (paid quarterly)

Benefits

• Competitive healthcare benefits
• 401k retirement plan including employer match
• Monthly reimbursement program to fuel your mind, body, and soul
• Paid time off and company paid holidays
• Paid parental leave (maternity, paternity)
• Family planning reimbursement program
• Life insurance, short and long term disability coverage options
• Mental and emotional wellness support application
• Employer Assistance Program
• Learning and Development resources
• Commitment to work-life balance and comprehensive onboarding and on-going personal and career development