Manager - Service Delivery (San Antonio)
- Location
- San Antonio
- Listed
- 2 days ago
About the role
- Lead and coach frontline agents to consistently meet and exceed targets.
- Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
- Conduct structured coaching sessions that drive performance behaviors.
- Deliver weekly 1:1s focused on development, growth, and resilience.
- Promote urgency and ownership in a fast-paced environment.
- Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
- Escalate critical risks early and collaborate cross-functionally to resolve.
- Maintain a respectful, inclusive, and feedback-rich team culture.
- Own team-level transformation initiatives from design through execution.
- Identify high-potential team members and guide stretch assignments.
- Participate in peer coaching circles to improve leadership consistency.
- Maintain and track individual development plans for all team members.
- Lead issue resolution and support high-stakes escalations.
- Reinforce cultural and behavioral standards through daily interactions.
- Report coaching and team development outcomes to senior leadership.
From Goosehead's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Manager - Service Delivery (San Antonio) job at Goosehead located?
This Manager - Service Delivery (San Antonio) position at Goosehead is located in San Antonio. Always check Goosehead's application page for specific state eligibility or relocation policies.
How do I apply for the Manager - Service Delivery (San Antonio) position at Goosehead?
This listing links directly to Goosehead's Workday application page. You can apply directly on Goosehead's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.