Manager, Solutions Architecture

Summary

The Manager, Solutions Architecture leads Paperless Parts' Solutions Architecture function while serving as the lead Solution Architect on the company's most strategic customer engagements. This role is responsible for building a high-performing team, establishing scalable solution design practices, and ensuring customers receive technically sound, implementation-ready solutions that drive long-term success.

Working across Sales, Professional Services, Product, and Engineering, this leader combines hands-on customer engagement with team leadership to improve implementation quality, reduce delivery risk, and continuously evolve how Paperless Parts solves customer challenges.

Responsibilities

• Lead, coach, and develop a high-performing team of Solution Architects while serving as the lead Solution Architect on the company's most strategic customer engagements.
• Lead technical discovery, business process workshops, and solution design sessions to translate customer requirements into scalable, implementation-ready solutions.
• Partner with Sales to lead technical discovery, scope customer solutions, define Statements of Work, estimate implementation effort, and identify technical risks that drive successful customer outcomes.
• Serve as the senior technical resource for escalated customer situations by leading onsite engagements, facilitating business process discussions, identifying root causes, and designing solutions that address complex customer challenges.
• Establish best practices for technical discovery, solution design, implementation handoffs, and customer documentation to improve consistency, quality, and scalability.
• Partner with Professional Services, Product, and Engineering to ensure successful solution delivery while influencing product direction based on customer feedback and implementation trends.
• Drive operational excellence through team development, capacity planning, solution quality metrics, and continuous improvement of the Solutions Architecture function.
• Develop deep expertise in the Paperless Parts platform and serve as an authority on product capabilities, implementation best practices, and solution architecture.

Qualifications

• 7+ years of experience in Solution Architecture, Solutions Engineering, Technical Consulting, or Professional Services within a SaaS environment.
• 2+ years of experience leading, mentoring, or developing customer-facing technical teams.
• Proven success leading technical discovery, business process discussions, and solution design for enterprise customers.
• Experience designing SaaS implementations involving APIs, ERP integrations, and other enterprise business systems.
• Understanding of manufacturing operations, ERP systems, and business process optimization is a plus.
• Ability to quickly develop deep product expertise and become a trusted advisor on platform capabilities and implementation best practices.
• Exceptional communication, presentation, and relationship-building skills with executives, customers, and cross-functional teams.
• Willingness to travel up to 25% to support customer engagements, onsite workshops, and industry events.

Salary range: $131,000 - $177,000

This role is also eligible for variable compensation.

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits

We value you and your family. With this in mind, full-time employees are provided:

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.