Manager, Strategic Accounts
- Location
- Lewisville, TX · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Listed
- 14 days ago
Skills & highlights for this role
- Vehicle repair procedures and estimating
- CCC One estimating platform
- ALLDATA and OE repair procedure publications
- ADAS systems, calibration, and scanning
- Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data mining and trend analysis
- Excellent verbal and written communication
- Public speaking and meeting facilitation
- Valid driver's license and insurability
- Ability to travel, sometimes on short notice
Also useful
- ERL
- Audatex
- Mitchell
- Motorcraft
- ASE certification
- ICAR certification
- Coaching and developing teammates
- Change management
About the role
Service Center
Job Summary
Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.
Essential Job functions
- Drive performance through others
- Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership
- Coach, Train and Develop teammates on assigned DRP accounts
- Asses center level performance relative to DRP expectations and contractual agreements. Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement
- Communicate and manage the change process within assigned DRP account/territory
- Maintain current in industry certifications; ex ASE, ICAR. As assigned by supervisor
- Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods
Skills & Requirements
- Ability to travel and sometimes with short notice
- Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
- Minimum 2-3 years estimating experience and vehicle repair procedures
- Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required
- Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications
- Working knowledge of ADAS systems, calibration and scanning requirements
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement
- Excellent communication skills; both verbal and written
- Ability to organize and hold meetings amongst all levels of teammates - Public Speaking a ++
Must be eligible to work in the U.S. with no restrictions.
Equal opportunity and legal notices
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
From Caliber Collision's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Manager, Strategic Accounts job at Caliber Collision located?
This Manager, Strategic Accounts position at Caliber Collision is located in Lewisville, TX (On-site). Always check Caliber Collision's application page for specific state eligibility or relocation policies.
What qualifications are required for Manager, Strategic Accounts at Caliber Collision?
For the Manager, Strategic Accounts role, Caliber Collision highlights 2+ years of relevant experience; experience with Vehicle repair procedures and estimating, CCC One estimating platform, ALLDATA and OE repair procedure publications, ADAS systems, calibration, and scanning, Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint), Data mining and trend analysis. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Manager, Strategic Accounts position at Caliber Collision?
This listing links directly to Caliber Collision's Workday application page. You can apply directly on Caliber Collision's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.