Manager Strategic Content - Operations

Job Summary

This job manages the executive positioning, strategic, and change management including communications that enhances the organizations brand, mission, and vision for its employees, stakeholders, and customers. This leadership role is responsible for the operation and alignment of direct reports within budgetary and strategic constraints.

This includes the planning, organizing, and controlling of their resources to ensure that proper skill to task alignment is carried out, for the most effective and efficient completion of tasks. The incumbent will be responsible for consulting and providing leadership, guidance, and oversight for the work done by staff members, as well as proactively growing the staff’s skillsets.

The candidate will be responsible for building executive and employee relationships, as well as assist with external relationships with stakeholders and vendors. Candidate will serve as primary support for executive leadership team. The candidate will be responsible for organizing and advancing company strategy by delivering, engaging, educating on effective communication strategies and change management communications.

This role must champion and deeply embrace positive change management practices and methodologies to support change for our organization and customers. This role must have experience in change management communications.

This is a hybrid based role in Pittsburgh, PA - 3 days a week onsite. T, W, TH.

Essential Responsibilities

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Plan, organize, staff, and direct the day-to-day operations of the team, and develop and implement policies, guidelines, and programs as necessary; may have budgetary responsibility and authority.
• Serves as key member of planning, and communications department’s management team, contributing to annual strategic plans and directing messaging development.
• Manage crisis situations and works with business partners to implement strategic, rapid response plans.
• Consults with executive leadership to develop effective strategies, including communications, messaging, and communication channels that support and drive engagement and organizations mission, vision, and goals.
• Serves as one of the organizations lead writers and consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders, and goals.
• Oversees strategic direction for internal communication channels such as, intranet, communication campaign managers, electronic bulletin boards, etc., as well as strategic direction for the integration of any communication channels and spearheads new and unique formats.
• Owns the communication analytics. Develops recommended reporting strategy to senior and executive leadership. Oversees communication benchmarking, best practices, and trends to help drive strategic and change communication direction.
• Oversees the execution of communication strategies and change management plans for operational changes within the organization.
• Other duties as assigned or requested.

Required

• Bachelor's Degree

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

Required

• 7 years in Health Care, Health Insurance, Information Technology and/or large corporation communications related field
• 5 years of Managing large communication programs in corporate environments, as well as an internal and/or external spokesperson
• 5 years Change Management Communications
• 3 years of Demonstrated Leadership Capabilities

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Skills

• Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors
• Passionate about leadership, advocating for their team, and growing individuals to be their best
• Demonstrates exceptional written and verbal communication skills
• Extensive knowledge of strategic communications, engagement, and planning skills
• A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team
• Actively engaged in building relationships with leaders, employees, and stakeholders
• Exceptional conflict resolution and negotiation skills
• Experience with building comprehensive and effective communication strategies that are purposeful and engaging
• Outgoing and confident member who can speak up independently with creative and purposeful communication strategies
• Strong understanding of health care/health insurance and/or technology nomenclature
• An understanding of effective change management methodologies
• Experience in graphic design and design applications is preferred
• Knowledge of grammar and AP (Associated Press) writing
• Trust-worthy of confidential information

Language (Other than English): None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Works primarily out-of-the office selling products/services

• Never
• Physical work site required
• Yes
• Lifting: up to 10 pounds
• Constantly
• Lifting: 10 to 25 pounds
• Rarely
• Lifting: 25 to 50 pounds
• Never

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice