Manager, Strategic Operations

About the role

Reporting directly to the COO, the Manager, Strategic Operations serves as a force multiplier for the leadership team, ensuring priorities translate into disciplined execution. This role is responsible for maintaining work management platforms, operational playbooks, financial and IT systems. The Manager, Strategic Operations will help build and sustain the operational backbone of the company.

You will also work closely with the COO on internal communications, board and investor materials and core organizational workflows. This role requires exceptional attention to detail, strong judgment, and a commitment to high professional standards.

Responsibilities

Operational Infrastructure

• Organizational Systems: Support the COO in designing and maintaining internal systems that enable the organization to operate effectively. This includes shaping the structure of internal resources, playbooks, and working frameworks so that teams have clear guidance, consistent information, and easy access to the tools they need to execute.
• Institutional Knowledge: Maintain key internal resources so critical information, decisions, and processes remain visible, searchable, and easy for teams to navigate as the company grows.
• Execution & Change Management: Partner with the COO to lead internal initiatives, introducing improved ways of working, and supporting teams as new systems or operational practices are implemented. Review and refine internal resources, documentation, and operational frameworks to ensure they are consistent, practical, and aligned with the organization’s evolving needs.

Technology Operations

• Technology Operations: Oversee the day-to-day operational management of company technology systems, including employee access, licensing, and basic infrastructure coordination. This role will ensure team members have the tools and access they need to work effectively while maintaining appropriate controls as individuals join, transition within, or exit the organization.
• IT Vendor Management: Manage vendor relationships, prioritize requests, and ensure timely resolution of technology issues while maintaining high standards for responsiveness, reliability, and service quality.
• Technology Stewardship: Help ensure the organization maintains reliable and well-managed technology systems by coordinating data protection practices, backups, and continuity safeguards. This role will help ensure the company’s information assets remain secure, organized, and protected.

Financial Operations

• Financial Alignment: Serve as a key operational partner to the COO in maintaining financial visibility across the organization. Coordinate closely with the accounting team to track priorities, monitor open items, and ensure financial processes and operational decisions remain aligned.
• Budget Discipline: Assist the COO in supporting the organization’s commitment to disciplined financial management by monitoring spending across teams and ensuring financial practices remain consistent with company priorities.
• Expense & Travel Oversight: Oversee the company’s expense and travel processes to ensure they operate smoothly and in line with company standards. Maintain clear records, coordinate approvals where appropriate, and help ensure spending remains transparent, organized, and aligned with company expectations.

Leadership Operations & Strategic Coordination

• Board Meeting Coordination: Support the COO in coordinating the operational rhythm of the enterprise, leadership team and board engagement cycles. Help ensure materials, updates, and deliverables are organized, timely, and aligned with company priorities. Respond to inquiries from board members and investors in a timely and professional manner.
• Leadership Time Prioritization: Help maintain focus by supporting the coordination of leadership priorities and schedules. Ensure leadership time is directed toward the most important work, while maintaining clarity around competing demands and commitments.
• Events & Organizational Milestones: Coordinate the planning and execution of key company moments including leadership offsites, company gatherings, and industry events. Ensure events are thoughtfully organized and aligned with the company’s broader strategic and cultural objectives.
• Special Projects: Support high-priority initiatives led by the COO and leadership team by stepping in to advance urgent or complex workstreams, gathering information across teams, and ensuring important initiatives continue to move forward.

Qualifications

• Bachelors Degree or equivalent experience
• 5+ years of experience in Strategic Operations, Business Ops, or a high-level operational support role in a high-growth startup preferred.
• Demonstrated ability to lead complex projects and drive team adoption.
• Experience in software implementations and organizational change management.
• Comfort managing hardware logistics, software licenses, and basic troubleshooting.
• 2+ years of experience within a Series A or Series B stage company preferred.
• Deep experience in building complex databases, interconnected wikis, and project management hubs in Notion or similar software.
• Comfortable with accounting, budget tracking, and platforms like Ramp.