Manager, Systems Operations

About the role

Functional leadership in CDMSO by providing tactical planning and oversight of VAULT eTMF and other systems, to include being the liaison with other functional areas. Project Manager of business process efficiencies and improvements related to VAULT eTMF and other systems, to include implementation and user acceptance/knowledge management. SME for all CDC processes, including work instructions. May conduct training and participate in mentoring junior staff.

Manages Vault Clinical system utilization by

• Provides answers to stakeholder system-related questions
• Considers and takes action on stakeholder system enhancement requests & suggestions
• Reviews queries/issues, identifies trends, investigates potential root cause(s) and executes on solutions
• Leads stakeholder SME and cross-functional meetings
• Liaises with internal/external partners regarding Vault Clinical capabilities
• Contributes and executes on systems roadmap
• Facilitates discussions with IT and other stakeholders regarding system integrations, ongoing configuration updates, UAT, and change controls for Vault Clinical
• Responsible for Vault Clinical metrics and reporting
• Advises on SOPs, Work Instructions and Job Aides related to systems.
• Proactively identifies areas for process improvement and implements solutions to mitigate deficiencies/enhance processes.
• Partners with functional areas and IT.
• Complies with GCP, AbbVie SOPs and functional area processes.
• Champion of change management
• May have direct reports
• Reports into a Sr. Manager at a minimum

Qualifications & Requirements

• Bachelor's degree required with minimum 6 years relevant industry experience or equivalent experience.
• Proficient use of electronic systems.
• Four years experience using Vault Clinical application management.
• Possesses a high level of core and technical competencies related to Vault Clinical.
• Proven communication, organizational, analytical, project management and leadership skills.
• Proven successful coaching/mentoring in a matrix environment
• Proven ability to simultaneously manage several projects
• Proficient knowledge of clinical documentation business procedures
• Proficient use of Excel. Experience with SmartSheet preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.