Manager, Turns

The Role

Adoor Property Management is growing fast and we're looking for a highly motivated, intelligent, and passionate Turnover Manager to join our team. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead our team through new and different phases.

Duties

• Lead and manage a team of local and offshore Turn/Make-Ready Coordinators and Dispatchers, and simultaneously oversee dozens of turn/make-ready projects nationwide.
• Meet assigned KPIs in the following areas:
• Vacate to Turn Start
• Turn Duration
• Turn Cost
• Turn Quality
• Develop and maintain a nationwide network of general contractors and trade vendors.
• Relying on your mechanical and construction technical expertise, identify warranty issues, and manage proper performance by the original vendors, ensuring the vendors do not charge for identified issues on a new estimate.
• Compare Rent Ready Inspections to approved estimates for accuracy & quality using proof of work photos and third-party inspection reports.
• Ensure move-in inspections and repairs are completed in a timely and high-quality manner.
• Ensure timely and accurate processing of related administrative matters.
• Other duties as assigned

Requirements

• 3+ years of turnover management in a real estate context, preferably residential single-family rentals
• Subject matter expert in residential turn, renovation, and maintenance technical applications and business practices
• Broadly experienced, multi-disciplinary, independent professional able to operate with broad authority and minimal supervision
• Able to interact with and influence senior leaders with an eye toward achieving organizational KPIs
• Experience interfacing with HOAs and municipalities
• Organized, detail-oriented, and comfortable with data entry
• Ability to work a flexible schedule, which may include evenings and weekends on occasion
• Ability to comfortably navigate new technology; competency in MS Office, Google Office Suite, and Slack
• Bachelor's Degree preferred but not required

Compensation

$80,000 - $90,000 Annually

Location: Remote, Non-exempt

The Team

The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.