Manager, Venue Back Office Systems

About the role

We're looking for a Manager of Restaurant Back Office Systems to own and lead our CrunchTime platform strategy, administration, and integration ecosystem. This role is responsible for ensuring CrunchTime operates reliably as the backbone of restaurant-level inventory, labor, and operations management, while managing a small team and partnering closely with IT, Finance, and Operations stakeholders.

This is a hands-on leadership role: you'll set direction for the platform, develop and cross-train two direct reports so the team can cover for one another, and remain deeply technical enough to troubleshoot integration issues, guide configuration decisions, and evaluate system changes yourself.

*Musts be in the office 4 days a week*

What You'll Do

• Own the CrunchTime platform end-to-end, including configuration, maintenance, upgrades, and long-term roadmap
• Lead, coach, and develop a team of 2 direct reports, setting clear goals, providing regular feedback, and supporting their career growth
• Cross-train direct reports across CrunchTime modules and integration points so the team has full coverage and no single point of failure during absences, escalations, or turnover
• Build individual development plans for direct reports, identifying growth opportunities and stretch assignments across platform, integration, and vendor management work
• Manage and troubleshoot integrations between CrunchTime and:
• Point of Sale (POS) systems
• SAP (financial/ERP data flows)
• Distribution partners such as Sysco (EDI/ordering, invoicing, and inventory feeds)
• Serve as the primary escalation point for data discrepancies, integration failures, and system outages affecting inventory, ordering, or labor data
• Partner with Finance, Supply Chain, and Operations teams to ensure back office data supports accurate COGS, inventory valuation, and labor cost reporting
• Manage vendor relationship with CrunchTime, including support tickets, release planning, and contract/renewal conversations
• Define and enforce data governance standards across restaurant back office workflows
• Drive continuous improvement projects: new integrations, automation of manual processes, and system consolidation opportunities
• Develop training materials and cross-training programs so both field teams and internal stakeholders can support back office systems beyond a single point of contact
• Support new venue openings and system rollouts, ensuring CrunchTime is configured and integrated correctly at launch

What You'll Bring

• 5+ years of hands-on experience specifically with CrunchTime (inventory, labor, and/or operations modules)
• Proven experience managing integrations between CrunchTime and: POS platforms (Toast experience is a plus), SAP or similar ERP systems
• Distribution/vendor partners (e.g., Sysco) via EDI or API-based ordering and invoicing feeds
• 2+ years of experience directly managing or leading a team, with a track record of developing team members and preparing them to take on greater scope
• Experience cross-training team members and building redundancy across critical systems and responsibilities
• Strong understanding of restaurant back-of-house operations: inventory management, food cost, labor scheduling, and vendor ordering workflows
• Experience troubleshooting data flow issues across multiple systems (identifying whether a break is upstream, in CrunchTime, or downstream)
• Working knowledge of SQL or willingness to partner closely with data engineering teams for deeper diagnostics
• Excellent stakeholder management skills; comfortable communicating with both technical teams and restaurant operations leadership
• Experience supporting multi-unit restaurant environments preferred
• Project management experience, particularly around system implementations or rollouts

Nice to Have

• Experience with additional restaurant tech stack tools (labor scheduling systems, supply chain platforms, BI/reporting tools)
• Familiarity with EDI standards used in distributor integrations
• Experience with Snowflake, Redshift, or similar cloud data warehouses
• Prior experience in a multi-unit hospitality, retail, or entertainment venue business

Why This Role Matters

• Back office data accuracy directly affects food cost, labor cost, and profitability visibility across every location. This role sits at the intersection of technology and restaurant operations, ensuring the systems that power day-to-day decision-making are reliable, well-integrated, and continuously improving.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.
• View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.