Manager, VM-Extended Operations (Hybrid)

About the role

As a Manager for Card Delivery Operations, you are leading the operational engine that brings our business partners’ card products to life. In this role, you and your team will deliver new and redesigned credit card products while building and scaling processes that boost efficiency, lower operational risk, and deliver seamless outcomes for our customers. You will lead cross-functional teams to develop project plans, secure readiness of internal and external resources, and deliver on critical milestones.

We are seeking a disciplined, organized process professional who excels at leading a team and prioritizing resources. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization.

Strong data and analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

The ideal candidate is an experienced leader of processes and associates, and can interpret and effectively communicate trends and recommendations to Senior Leaders. This candidate will strike a balance between strategizing, designing, and creating actionable roadmaps, comfortably navigating through ambiguity, leveraging data, and exercising exceptional critical thinking skills.

On any given day you will be

• Working closely with strategy, product, and tech teams to deliver new products and functionalities
• Negotiating service-level agreements with third parties
• Identifying and implementing process, data, and reporting improvements for the organization
• Improving operational efficiencies and effectiveness
• Reviewing test output from internal and external teams
• Collaborating with others to care for our end customers
• Managing a team of 5-6 people

Responsibilities

• Build and advance the team's agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our mission and mitigate risks
• Manage talent and performance across the team’s associates
• Build and maintain strong relationships with key stakeholders to influence decision-making and alignment
• Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions
• Collaborate with business leaders, operations, risk managers, product, tech, audit, legal, compliance, and intent owners to connect dots and amplify outcomes
• Review and validate internal and supplier test results and output to ensure execution meets business intent
• Maintain rigorous documentation of project progress, decision logs, and supplier readiness checklists
• Gather insights from various routines, data sources, and partners to inform strategic priorities
• Designing and producing metrics used to measure efficiency and effectiveness
• Proactively driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings

Additional information

Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 2 years of experience in Project or Process Management
• At least 2 years of experience in Third-Party Vendor Management
• At least 2 years of experience in People Management

Preferred Qualifications

• Master’s Degree
• Agile, Project Management Professional, Lean or Six Sigma certifications
• At least 5 years of experience in Project or Process Management
• At least 5 years of experience in Third-Party Vendor Management
• At least 2 years of experience in commercial printing methodologies
• At least 2 years of experience in credit or debit card issuance operations

Additional information

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Extended Operations Manager

Richmond, VA: $122,100 - $139,400 for Extended Operations Manager

Pay and benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).