Market Director, Store Operations

Summary

The Market Director, Store Operations is a key leader responsible for overseeing the operational performance of multiple store locations within an assigned market. Reporting to the Divisional Vice President of Store Operations, this role ensures operational excellence, compliance, and efficiency wile fostering a customer-centric culture. The Market Director partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience to achieve sales and profit targets.

Responsibilities

• Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across all locations.
• Monitor and ensure compliance with operational policies, safety standards, and company procedures.
• Analyzes and interprets the markets profit and loss statements and inventory reports to identify and implement strategies to improve operation performance; keeping management apprised of issues, progress, and results.
• Partners with sales leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas.
• Evaluates business results of the market and stores to ensure the delivery of strategic objectives on budget timelines. Produces accurate and timely financial reports and projections for the market.
• Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and drive profitability.
• Collaborate with cross-functional teams to align operational initiatives with the business objectives.
• Works cross functionally with Sales market director to deliver key sales initiatives
• Oversee inventory management processes to minimize shrinkage and optimize stock levels.
• Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams and provide actional feedback to leadership teams.
• Champion employee engagement initiatives to build a positive work environment and drive retention.
• Stay informed about market trends, competitor strategies, and industry advancements to maintain a competitive edge.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Data Driven: Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
• Operational Excellence: Ensures consistent execution of operational standards to maximize store performance and efficiency.
• Talent Leadership Development: Cultivates a high-performing workforce through coaching, development, and effective team leadership.
• Customer Experience Focus: Champions initiatives that enhance the in-store customer experience and drives satisfaction.
• Financial & Business Acumen: Manages budgets and operational metrics to achieve profitability and sustain growth.
• Proficiency in operational tools, inventory management systems, and reporting software.

Preferred Qualifications

• 7+ years of progressive leadership experience in retail store operations with multi-unit management experience

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Work conducted in office, retail stores, and customer site environments.
• Frequent periods standing/walking in unairconditioned facilities and retail stores.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift twenty-five pounds at times.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Regularly required to use hands and fingers, and handle or feel objects.
• Other physical tasks required include pushing, reaching, climbing, and stooping.
• Local and air travel up to 50% - 75% of time to perform duties.

Additional information

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