Market Manager

Position Purpose

The Market Manager is responsible for the overall revenue, profitability, and operational performance of a designated market of retail store locations. This position serves as the Store Manager for an assigned store while also providing leadership, coaching, and operational oversight for other stores within the market.

Responsibilities include tool rental operations, merchandise sales, inventory management, shipping and receiving, financial administration, safety, merchandising, and customer service. The Market Manager ensures all stores within the market operate in compliance with company policies and procedures while driving sales growth, operational excellence, and employee development.

Key Responsibilities

• Manage the overall operational and financial performance of a designated retail market.
• Serve as the Store Manager for an assigned location while maintaining oversight of other stores within the market.
• Train, coach, develop, and support Store Managers and other market personnel.
• Partner with district leadership to achieve revenue, profitability, and operational objectives.
• Support market development initiatives, promotional activities, and sales growth strategies.
• Partner with Store Managers to improve inventory management, store audits, and operational processes.
• Collaborate with Human Resources to support recruiting, hiring, and staffing needs within the market.
• Develop and execute plans to achieve store and market rental revenue, sales, and profitability goals.
• Analyze store financial performance and develop action plans to improve results.
• Oversee all store opening and closing activities.
• Plan and manage inventory levels to ensure stores are properly stocked to meet customer demand.
• Ensure accurate cash handling, reconciliation, credit card balancing, and bank deposit processes.
• Gather customer feedback and communicate merchandising opportunities to support product assortment decisions.
• Participate in testing and implementation of company initiatives and provide operational feedback.
• Ensure products are properly merchandised and that showroom and warehouse areas are organized for safe and effective material handling.
• Deliver exceptional customer service and build customer relationships that drive repeat business.
• Generate revenue growth through promotion of rental equipment, tools, parts, accessories, and merchandise.
• Partner with sales representatives and market leadership to support market growth initiatives.
• Identify opportunities for continuous improvement within stores and across the organization.
• Oversee shipping, receiving, inventory control, and repair center interactions.
• Process sales and rental transactions using company systems.
• Support receivables and collection activities as assigned.
• Conduct inventory audits, tool audits, loss prevention activities, and operational reviews.
• Supervise Assistant Store Managers, Store Associates, Delivery Drivers, and other assigned personnel.
• Carry out supervisory responsibilities including employee training, performance management, coaching, scheduling, and corrective action in accordance with company policies.
• Perform other duties as assigned.

Direct Manager/Direct Reports

Reports to retail operations leadership. Directly supervises Store Managers, Assistant Store Managers, Store Associates, Delivery Drivers, and other assigned market personnel.

Travel Requirements

• Travel required approximately 10% to 20% of the time.
• Travel may include visits to stores within the assigned market, meetings, training activities, and business-related events.
• Occasional overnight travel may be required.

Physical Requirements

• Must be able to remain in a stationary position in an office or retail environment approximately 80% of the time, with or without reasonable accommodation.
• Frequently move throughout retail, warehouse, and office environments, with or without reasonable accommodation.
• Must be able to operate standard office equipment, point-of-sale systems, and computer equipment, with or without reasonable accommodation.
• Must be able to communicate effectively with employees, customers, vendors, and management, with or without reasonable accommodation.
• Specific vision abilities required include close vision and the ability to adjust focus, with or without reasonable accommodation.
• Must occasionally lift and/or move up to 50 pounds, with or without reasonable accommodation.

Working Conditions

• Works in a combination of retail store, warehouse, and office environments.
• Regular interaction with customers, employees, vendors, and business partners is required.
• The position may involve managing multiple priorities, responding to operational issues, and traveling between store locations within the assigned market.

Minimum Qualifications

• Strong customer service, sales, and relationship-building skills.
• Demonstrated financial acumen, including understanding of profit and loss statements, revenue generation, inventory management, and operational performance.
• Experience with inventory control, merchandising, and store operations.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to read and interpret safety rules, operating instructions, maintenance manuals, and procedural documents.
• Ability to prepare reports, correspondence, and operational documentation.
• Ability to perform calculations involving percentages, ratios, margins, and other retail metrics.
• Ability to apply sound judgment and common-sense reasoning in operational situations.
• Ability to identify issues and recommend solutions to prevent recurrence.
• Computer proficiency, including Microsoft Outlook, Word, Excel, and basic database applications.
• Experience with retail point-of-sale systems preferred.
• Strong operations, sales, and customer service focus.
• Valid driver's license and reliable transportation required.
• Ability to prioritize tasks, manage competing deadlines, and work independently.
• Ability to receive, analyze, and act upon business information effectively.

Preferred Qualifications

• Bilingual in English and Spanish is required.
• Experience in tool rental, construction products, building materials, or related industries.
• Experience supervising multiple retail locations.
• Experience managing store managers or retail leadership personnel.
• Experience overseeing inventory planning, merchandising, and operational audits.
• Experience implementing process improvements in a retail environment.

Minimum Education

• Bachelor's degree in Business, Management, Retail Operations, or a related field preferred.
• High school diploma or GED required.
• Equivalent combinations of education and experience may be considered.

Preferred Education

Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.

Minimum Years of Work Experience

Minimum of 5 years of successful experience managing retail store operations with responsibility for profit and loss performance.

Certifications

• Valid driver's license required.
• Forklift certification may be required in certain locations and may be obtained after hire.

Competencies

• Leadership Proficiency: Ability to guide and motivate teams, manage change, and align staff to branch objectives.
• Financial Acumen: Competent in analyzing financial results (P&L), monitoring budgets, and optimizing branch profitability.
• Operational Oversight: Experienced in overseeing daily operations, process improvement, and compliance with company standards.
• Customer Engagement: Effective in developing strong customer relationships and ensuring high levels of satisfaction.
• Strategic Thinking: Capable of contributing to strategic planning and leveraging insights to drive growth and operational efficiency.
• Communication Proficiency: Strong written and verbal communication skills for reporting, team guidance, and customer interactions.
• Analytical Capabilities: Ability to evaluate operational and financial data to make informed decisions and adjustments.
• Team Development: Skilled in mentoring and developing staff to achieve individual and organizational goals.
• Work Location
• On-site
• Job Location: Ames Tool Corporation - Orlando
• 8010 Sunport Dr Suite 121 Orlando, FL 32809

Additional information

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.