Marketing Automation (SFMC) Engineer

About the role

Come to work each day with an inclusive and collaborative Business technology team! As a Marketing Automation Platform Engineer in AbbVie Business Technology Solutions (BTS), you will have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

Technical expert that will independently identify, engineer, and optimize new data, software, or technology solutions that address critical business needs. Continuously seek to improve existing methods and processes. Read and adapt literature and publicly available information to accomplish assignments.

Demonstrate proficiency in a broad range of techniques and methods for information technology engineering, including software development, data warehousing, statistics, machine learning, and/or technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments). Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

This role will work hybrid and will require 3 days in the Mettawa,IL office. Candidates who are not local or within a commutable distance would be expected to relocate.

Responsibilities

• Demonstrate high proficiency in Salesforce Marketing Cloud (SFMC) platform administration and data operations, ensuring continuous platform and capability availability and ongoing monitoring of issues.
• Release and maintain high quality SFMC capabilities/solutions aligned to business and platform projects and priorities leveraging platform SDKs, development tools, APIs, etc., monitoring in-market capabilities and resolving issues.
• Manage and resolve platform issues, collaborating with the platform teams, platform operations partners, and Salesforce Signature Support as needed, to resolve tickets per priority and SLA.
• Ensure high quality, on-time implementation and testing of assigned platform and data enablement activities within SFMC. Adhere to software development lifecycle processes to ensure accuracy and completeness of documentation and implementation.
• Collaborate with various internal / external stakeholders and partners to refine requirements for platform enablement activities and resolve platform operations issues.
• Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.
• Execute ongoing platform governance, administration, and maintenance activities on the connected marketing activation platform.
• Proactively recommend process improvements to optimize platform development and operations processes
• Demonstrate strong client service and task management skills; communicate with both business and technical individuals effectively.

Qualifications & Requirements

Required

• Bachelor's Degree with 5 years' experience; Master's Degree with 4 years' experience.
• 3+ years of hands-on experience with development on Marketing Automation Platforms (Salesforce Marketing Cloud, Adobe Campaign, or equivalent) with deep knowledge across their studios/modules
• Strong experience integrating Marketing Automation Platforms with relevant CRM, marketing, and data platforms, including experience with SOAP and REST based APIs
• Strong Client Facing Experience with proven success managing technical deliverables and communications

Preferred

• At least one Salesforce Marketing Cloud Certification
• Experience with data profiling, data integration and data visualization processes, languages, and tools i.e., SQL, SNF
• Experience in CRM/Marketing campaign development and deployments.
• Intermediate/Advanced understanding of HTML, CSS, JavaScript, JSON, AMPscript, SSJS, and SQL and its utilization in SFMC.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.