Marketing Operations Manager

About the role

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

Who is Harrow?

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company - where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow's values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines.

Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world - providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.

We encourage you to learn more about Harrow and its unique culture to see if you're the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow's ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• An expanding Retina Portfolio including IHEEZO®, TRIESENCE®, BYOOVIZTM, and OPUVIZTM
• A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
• A peri-operative Surgical product line, led by TRIESENCE®, and BYQLOVITM
• A Rare and Specialty product line, which includes various high-need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
• A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01

Position Summary

Reporting to the Marketing Director and part of the Commercial team, the Marketing Operations Manager supports the brand team in executing upstream and downstream marketing activities across all brand portfolios. This role manages marketing platforms - including Veeva PromoMats, the marketing fulfillment site, and Showpad - and owns the promotional review cycle (PRC) for both Branded and Compounded Product portfolios, ensuring all materials submitted for distribution are accurate, compliant, and filed with the FDA in a timely manner.

Core Responsibilities

• Coordinate all promotional materials through the PRC process in Veeva PromoMats, including scheduling, forecasting, and prioritization of jobs against business priorities.
• Review and QC all FDA-approved promotional materials submitted and annotated for PRC, and lead weekly promotional review meetings to drive coordinated, timely feedback and approval.
• Work with the Promotional Review Committee to ensure regulatory approval and 2253 submission of materials prior to dissemination, coordinating with outside vendors on accurate final submissions.
• Maintain organized, audit-ready documentation of PRC decisions and approvals, and monitor OPDP and PhRMA Code guidance to keep promotional review practices current.
• Manage the trademark log for all Harrow trademarks to ensure accurate, consistent use across promotional materials.
• Identify and implement process and systems efficiencies across marketing platforms, and manage SOPs for all SaaS marketing tools.
• Train new team members and cross-functional stakeholders on PRC submission requirements and the Veeva PromoMats workflow.
• Create and maintain NDCs and labels for all ImprimisRx compounded products, and submit them to the required databanks.

Qualifications & Requirements

• Bachelor's degree.
• Experience in marketing to the ophthalmic audience and with ophthalmic pharmaceuticals preferred.
• Understanding of the FDA promotional review (PRC) process.
• Demonstrated experience working cross-functionally across departments.
• Attention to detail and strong organizational skills.
• Creative thinker able to provide novel solutions to new issues.
• Able to work under pressure, meet deadlines, and exercise sound judgment and high ethical standards as a team player.
• Excellent written and verbal communication skills, including effective customer and field sales communications.
• Ability to multitask and adjust priorities as needed.
• Proficiency with MS Office (Outlook, PowerPoint, Excel); experience with Salesforce, Pardot, Airtable, and Tableau a plus.
• Experience with Adobe Suite (Photoshop, InDesign, Illustrator) a plus.

Position Type

• Remote

Travel

• Up to 10%