Marshall Quality Manager

About the role

• Quality Manager
• Location: Marshall, TX
• Employment Type: Full Time | On-site
• Why Build Your Career with Prysmian?

Your work at Prysmian helps power and connect the world.

When you join Prysmian, you become part of a global team whose work touches millions of lives every day. You'll help support the energy and digital infrastructure that keeps communities, businesses, and industries moving forward.

For more than 140 years, Prysmian has helped shape the infrastructure that powers progress. From helping illuminate the Statue of Liberty in 1886 and delivering power from Hoover Dam to Los Angeles in 1935, to supporting New York City's rebuilding efforts after September 11, our cables and connectivity solutions have played a role in some of history's most significant milestones.

Today, our impact continues. Prysmian products help power world class venues like Paycor Stadium, SoFi Stadium, and Lambeau Field. We're contributing to the infrastructure supporting the 2026 FIFA World Cup and the 2028 Olympic Games in Los Angeles, helping ensure communities, businesses, and industries stay connected to what matters most.

In this role, you will play a key part in managing, implementing, and facilitating Quality Assurance and supporting continuous improvement projects.

Objective

Lead the plant quality organization and quality management system to ensure product conformance, process effectiveness, customer satisfaction, and compliance. Develop the team and drive quality at the source, risk reduction, and continuous improvement across manufacturing operations.

Scope

Provides leadership and accountability for Quality Supervisors, Quality Engineers, Quality Lab Technicians, Operational Quality personnel, and other assigned resources. Establishes plant quality priorities, systems, metrics, and governance while partnering across functions to reduce risk, improve capability, and sustain performance.

Key Responsibilities

• Leading and developing a team of operational quality technicians, providing coaching with a See-Do-Teach Method, performance management, and technical guidance to ensure high standards of daily quality execution.
• Establish the plant quality strategy, annual priorities, performance objectives, staffing plans, and development plans aligned with business and customer requirements.
• Maintain and continually improve the quality management system, including document control, internal audits, management review, corrective action, calibration, training, and record retention processes.
• Ensure raw materials, in-process products, and finished goods conform to specifications, customer requirements, industry standards, and applicable regulatory or certification requirements.
• Provide governance for nonconforming products, containment, disposition, root cause analysis, corrective and preventive action, and verification of effectiveness.
• Lead customer complaint and claim investigations, coordinate technical responses, communicate risk, and ensure timely implementation of sustainable corrective actions.
• Develop and communicate quality performance metrics, analyze trends, and establish actions to reduce defects, variation, scrap, rework, cost of poor quality, and customer risk.
• Partner with Quality Engineering and Process Engineering on process capability, control plans, measurement systems, validation, First Article Inspection, product qualification, and new or revised processes.
• Plan and support internal, customer, regulatory, and certification audits, including readiness, execution, response, corrective action, and closure.
• Ensure laboratory and inspection methods, equipment, calibration systems, sampling plans, and data controls provide accurate and reliable results.
• Collaborate with Production, Engineering, Maintenance, Supply Chain, and other functions to embed prevention, quality at the source, and effective process controls into daily operations.
• Lead plant quality initiatives involving standardization, risk reduction, operational excellence, digital tools, employee engagement, and continuous improvement.
• Escalate significant product, process, compliance, or customer risks to plant and quality leadership and coordinate appropriate containment and business response.
• Manage the quality department budget, resource needs, priorities, and workload to support safe, compliant, and effective plant operations.

Key Competencies

• Leadership and organizational development skills with the ability to build capability, coach leaders, manage performance, and establish accountability.
• Comprehensive knowledge of manufacturing quality systems, laboratory and inspection operations, process control, product conformance, and nonconforming product management.
• Strong working knowledge of root cause analysis, corrective and preventive action, risk assessment, auditing, statistical methods, and continuous improvement.
• Ability to interpret and apply specifications, engineering drawings, control plans, test methods, customer requirements, and applicable industry or regulatory standards.
• Strong analytical, problem-solving, decision-making, prioritization, and change-management skills.
• Ability to communicate effectively with employees, plant leadership, customers, auditors, regulatory representatives, and cross-functional teams.
• Business acumen with the ability to connect quality performance, customer risk, cost of poor quality, operational performance, and business results.
• High level of integrity, urgency, accountability, and commitment to quality, safety, and operational excellence.

Minimum Qualifications

• Bachelor's degree in Engineering, or a related technical field; equivalent progressive education and relevant experience may be considered.
• Minimum of five years of progressive manufacturing quality experience, including at least three years leading supervisors, engineers, technicians, or other technical personnel.
• Experience leading quality systems, audits, nonconforming product control, customer investigations, root cause analysis, and corrective action.
• Experience developing metrics, analyzing trends, managing priorities, and leading cross-functional improvement initiatives.
• Ability to interpret technical requirements and use standard business applications, quality data systems, and analysis tools.

Preferred Qualifications

• Three or more years of manufacturing quality experience, including leadership of a multi-discipline quality organization.
• Experience in wire and cable or a similarly regulated, high-volume manufacturing environment.
• Experience with ISO 9001, product certification, customer and regulatory audits, and management system improvement.
• Experience with SPC, process capability, FAI, validation, product qualification, and risk-based quality tools.
• Experience managing customer claims, cost of poor quality, supplier quality, executive reporting, or relevant ASQ, Lean, or Six Sigma certification.

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