MCR Operator

About the role

Thomson Reuters is seeking for experienced Master Control Room Operators for our TV Support & Operations team based in Singapore.

Successful candidates will primarily work in our fast-paced, 11/7 MCR operation (working shifts which includes work at weekends and on public holidays) and will be responsible for the technical assessment, co-ordination and supervision of incoming news feeds and transmission of news coverage to Reuters video products.

The individual will also be required to assist in other areas including training, documentation, technical planning, equipment testing, preparation and deployment, and direct operational support of equipment in the field.

Key Responsibilities

In this opportunity as an MCR Operator, you will

• Multi-skilled operational role working in the Singapore MCR, part of the global MCR team and the wider TV Operations group.
• Technical supervision, configuration, routing and co-ordination of video/audio signals from linear and file-based sources, ensuring successful delivery of editorial content.
• Thorough and continuous assessment of signal qualities, ensuring that all areas of the operation run to a high technical standard.
• Preparation, testing and deployment of equipment for field operations.
• Perform proactive health checks to confirm functionality of key systems and first-level fault diagnosis.
• Quick identification of service-affecting issues and effective liaison with support teams globally to ensure they are professionally addressed.
• Continually review and optimise operational protocols to ensure they meet business needs.
• Produce high quality operational documentation and training materials in support of MCR operations and to ensure continuity of service across the team.
• Maximise service quality and efficiency for internal/external customers through appropriate forward planning and the effective management of multiple tasks.
• Work closely with senior staff and support teams to ensure the prompt and efficient flow of appropriately detailed information to all stakeholders.

Required Qualifications

You're a fit for the role of MCR Operator if you have the following required qualifications:

• Good knowledge of video (including associated signal formats and standards), conversion techniques for linear and file based video, file transmission methods and practical IT infrastructure and connectivity.
• Experience working with both on-premise and cloud based signal flows along with the associated hardware and software based technical architecture.
• Familiarity with modern IP protocols for transport of video and relationship to cloud.
• Quality assessment skills required to supervise TV operations to a high technical standard.
• Good levels of situational awareness and the ability to work efficiently under pressure.
• Good written/verbal communication skills for the clear flow of detailed information.
• Willingness and pro-activity to assist in all areas of the operation plus an ability to work independently and as part of a team.

Preferred Qualifications

• Excellent understanding of customer requirements and an ability to adopt the most appropriate approach to meet their needs.
• Previous experience of Broadcast TV Operations and experience of the convergence between traditional broadcast and IT technologies is desired.

#LI-TL1

What's in it For You?

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Career: As a global company, we can offer a truly international career and progression opportunities.
• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists.
• Industry Competitive Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days.
• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world's most important stories.