Meat Cutters

About the role

Purpose of Position

The Meat Cutter is responsible for assisting and servicing customers at the Meat

Department. He/she must have excellent customer service skills, as they may work one on one with customers. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she cuts (with a knife and/or saw), bones, and trims meat product, places finished product into trays to be wrapped. The cutter may also weigh and price product.

He/she must fill products into the service case, self-service cases, and other display areas and may also take down product at night. Meat Cutters may also do preparation of food products and work with cooked and uncooked foods. He/she must maintain product quality by reviewing appearance, codes, and rotating product. He/she must maintain the Meat prep area in a clean/sanitary and visually appealing manner.

ORGANIZATIONAL RELATIONSHIPS: This position reports to: Meat Manager, Assistant Meat Manager

Position(s) that report directly to this position: Full time Meat Cutters may supervise, train, and develop part time clerks when assigned.

Essential Job Functions

Work in a courteous manner in a fast paced multi functional environment alone or with other people in a cool/cold environment. Assist in increasing sales by utilizing the five steps of selling -

• Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Cut meat products with a knife and/or band saw including boning and trimming; this requires repetitive motion.
• Operate meat department equipment such as band saw, meat grinder, meat blender, cuber, auto wrapper, scale, and slicer.
• Assist customers, process verbal orders (including weighing and pricing), and deliver orders to customer from across the counter. Must work quickly and carefully while cutting/stocking/wrapping items at a reasonable expectancy (R/E). Visually identify product and PLU code; manually enter into the scale for pricing. Handle various raw meat products to cut, prepare, wrap, price, and stock into meat cases. Read display terminal and other documents when necessary. Lift and load product weighing up to 60 lbs. Retrieve product weighing up to 60 lbs. from the cooler to the prep room. Lif t and load 5-40 lb trays/cases onto stock carts and push or pull cart to stocking area. Take verbal orders over the telephone and write down pertinent information.
• Interact and communicate with others in a courteous and professional manner including greeting and thanking customers.

Deal with some potentially difficult situations (such as dissatisfied customers).

Additional Job Functions

• Prepare special customer requests.
• Lift and load product weighing up to 80 lbs.
• Sweep, clean up, and sanitize workstation as assigned by supervisor.
• Cleaning, maintaining, and sanitizing equipment, utensils, and other supply items.
• Clean display cases and fill supplies when needed.
• Other duties as assigned.
• ASSIGNMENT, REVIEW, AND APPROVAL OF WORK: The Meat Manager generally assigns the work.
• Meat Cutter should review and get approval from his/her supervisor prior to performing any work that was not previously assigned.
• The Meat Manager generally prepares work schedules on a weekly basis.

Responsibility and Decision Making Authority

• Meat Cutter is responsible to wait on the customer and provide good customer service including suggestive selling.
• Meat Cutters are not to leave their assignment without notifying the supervisor on duty.
• Meat Cutters are responsible for knowing and understanding all Meat specific policies and procedures.
• Responsible for performing their work in a safe and ergonomically correct manner.
• Any unsafe working conditions must be reported to the supervisor on duty immediately.

Relations with Others

Must be able to relate to the following in a courteous and professional manner:

• Customers
• Supervisors
• Co-workers
• Store Management
• Other people with whom they have contact while on duty

Qualifications & Requirements

• KNOWLEDGE AND BACKGROUND REQUIRED: Must be at least 18 years old.
• Prior meat cutting experience.
• Excellent customer service skills.
• Some on the job training is provided.

Knowledge and Background Desired

• Prior food handling experience.
• Ability to work quickly and accurately.
• High school graduate or currently enrolled in school.

Working Conditions

• Stores are usually open 7 days a week.
• Part time associates usually work between 8 and 36 hours a week.
• Full time associates usually work 40 hours a week.
• Retail store conditions are generally dry with moderate temperature.
• Meat Cutter requires the performance of repetitive tasks.
• Meat Cutters work with knives, saws, and other potentially hazardous equipment.
• Meat Cutters work with raw meat products.
• Meat workstations are cool/cold and may be wet.
• Cooler conditions may be wet or dry, and usually cold.
• Freezer conditions are usually very cold.
• A hair restraint must be worn at all times.
• Associates in the Meat Dept. are usually scheduled according to peak customer times.
• GENERAL: This may be a part time or full time position.
• This is not considered an entry-level position.
• Significant Food safety awareness is required in this position.

Miscellaneous

• It is important to understand that all Meat Cutters must have the ability to deal with some potentially difficult situations (such as dissatisfied customers) to perform this position in a satisfactory manner.
• EOE