Mediation Scheduler
- Pay
- $51,148 per year
- Location
- New York City, NY
- Listed
- 4 days ago
About the role
The Civilian Complaint Review Board ("CCRB") is charged with investigating, mediating, and prosecuting complaints which members of the public file against New York City police officers alleging the use of force, abuse of authority, discourtesy, offensive language, untruthful statements made by officers, and racial profiling and biased policing.
The Board consists of 15 members who are appointed by the Mayor, the City Council and Public Advocate or designated by the police commissioner. The Board is responsible for governing the agency. The Executive Director is responsible for the day-to-day operations of the agency. As the largest police oversight agency in the United States, the CCRB currently investigates approximately 4,500 complaints each year.
Responsibilities: Mediation Scheduler
Reporting to the Chief of Investigations or designee, Mediation Schedulers are entry-level staff members that will be responsible for some or all of the following:
- Understand, embrace, and effectively communicate the CCRB's mission and the role that Alternative Dispute Resolution plays in advancing the agency's mission.
- Interact with civilians, Members of Service, and colleagues in a professional, courteous, and mission-driven manner.
- Receive and process referrals of mediation-eligible cases from investigators.
- Initiate and maintain effective communication with civilians, Members of Service, and other stakeholders to establish or confirm their desire to participate in alternative dispute resolution (mediation) and to keep all parties apprised of the status of their case in the lead-up to the mediation.
- Liaise with mediators and involved parties to coordinate schedules for mediations.
- Respond in a professional and timely manner to telephone calls and other inquiries from parties seeking information on the status of their mediation-eligible case.
- Produce reports and respond to requests for information from the Board, the Executive Director, the Chief of Investigations, or designees about the Mediation Scheduling Squad's docket, individual Mediations Schedulers' dockets, or about individual mediation-eligible cases.
- Ensure that matters that are not mediated successfully are returned to investigators.
- Handle confidential materials in a professional, trustworthy, discreet and confidential manner.
- Perform various data entry tasks.
- Design, implement and maintain file organization system.
- Copy, scan, store and dispose of files and documents as needed.
- Participate in individual and collaborative problem-solving to advance mediation-eligible cases in an expeditious manner consistent with the agency's mission.
- Other tasks as may be directed by the Board, the Executive Director, the Chief of Investigations, or designees.
Qualifications & Requirements
- A baccalaureate degree from an accredited college or university
About the Mediation Scheduling Squad
As part of the re-organization of the Investigations Division, the Mediation Scheduling Squad will be charged with coordinating, scheduling, processing, and other administrative tasks related to facilitating alternative dispute resolution proceedings involving civilians with mediation-eligible complaints against NYPD Members of Service.
Equal opportunity and legal notices
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
From City of New York's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Mediation Scheduler role at City of New York?
The Mediation Scheduler posting at City of New York states compensation of $51,148 per year. Final pay may depend on location, experience, and interview evaluation on City of New York's official career site.
Where is the Mediation Scheduler job at City of New York located?
This Mediation Scheduler position at City of New York is located in New York City, NY. Always check City of New York's application page for specific state eligibility or relocation policies.
How do I apply for the Mediation Scheduler position at City of New York?
This listing links directly to City of New York's SmartRecruiters application page. You can apply directly on City of New York's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.